Dispatch and Customer Service Coordinator

Winnipeg - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

RS Express Ltd. is currently seeking a Dispatch and Customer Service Coordinator to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logistics running smoothly.

If you enjoy problem-solving collaborating with dispatch and drivers and being a key point of contact for customers wed love to hear from you.

Key Responsibilities

Handle inbound and outbound phone calls and email correspondence with clients in a professional and timely manner
Maintain accurate client records including inventory details shipment and order requests and customer concerns
Serve as a primary point of contact for dispatcher questions clarifications and day-to-day operational support
Provide backup coverage for dispatchers and customer service representatives during absences meetings or peak periods including monitoring after-hours calls and late driver returns
Assist with scheduling deliveries and coordinating logistics between customers and drivers
Maintain a strong working knowledge of fleet operations including driver assignments fleet availability and role responsibilities
Monitor customer calls in real time and ensure prompt communication regarding delays cancellations or service changes
Support general office duties as assigned
Participate in team meetings to share feedback and contribute to continuous operational improvements

Qualifications & Experience

Minimum 3 years of experience in a customer service role; experience in transportation or logistics is considered a strong asset
Demonstrated ability to work with logistics and delivery software with adaptability to new systems and technology
Excellent English communication skills both written and verbal
Strong problem-solving decision-making and organizational skills
High attention to detail and a strong sense of accountability
Professional work ethic with a customer-focused mindset
Proficiency in Microsoft Office including Outlook Excel and Word
Ability to obtain a satisfactory Criminal Record Check (at the employees expense)
Legally eligible to work in Canada

Working Conditions

Full-time position: 40 hours per week Monday to Friday 8:00 a.m. 4:30 p.m. with flexibility for staggered start times as required
In-office role reporting to the Operations Manager
Extended periods of sitting and computer work
Occasional filing and office organization requiring standing walking bending and reaching
Periodic work in the yard to meet with drivers as operational needs arise

Wage: starting at $20.00 per hour with consideration given to relevant qualifications and experience.
Company: RS Express Ltd.
Location: 175 Plymouth St

We thank all applicants for their interest; however only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.

Required Experience:

RS Express Ltd. is currently seeking a Dispatch and Customer Service Coordinator to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced high-accountability environment and takes pride in delivering exceptional customer service while kee...