Service BDC Representative
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Job Location:
San Diego, CA - USA
Monthly Salary:
$ 50000 - 55000
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Do you love working with new technologies and innovative products We are seeking energetic individuals to join our unique and fast-paced Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
In this role you will be the link between the service department customer and their vehicles service. You will assist the customer with questions regarding the company services offered and their appointment. Handling all incoming phone and internet service department leads contacting the clients and through superb product knowledge and customer handling skills will schedule daily appointments.
Employees in this position will paid a base hourly wage ranging from the $17.75 up to $20.00 per hour. However additionally they will be paid bonuses which vary based on performance with the expected average annual commission earnings of approx. $50000 to $55000.
At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness creativity & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Medical Dental & Vision
- Group Insurance Plans & Discounts
- 401K Retirement Savings Plan
- Paid Vacation and Holidays
- Disability Insurance
- LAP (Life Assistance Program)
- Basic Life Dependent & Accident Insurance
- Growth Opportunities
- Paid Training
- Employee Purchase Incentives
Responsibilities
- Providing excellent customer service to internal and external customers
- Promote an understanding of and strong commitment to client satisfaction & the Mossy team
- Respond quickly to internet phone and live chat inquiries using email phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads to make an appointment with service department
- Participate in team & process development sessions keeping positive relationships with teammates service teams and dealership management
- Utilize CRM tracking system daily
- Maintain comprehensive and up to date knowledge of products and services offered
Qualifications
- At least one previous role based in strong customer service experience
- People skills that contribute to effective communication
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Accepts constructive criticism with motivation towards improvement in job performance
- Professional appearance & punctual
- High school graduate or equivalent
| Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions including but not limited to race national origin color religion sex sexual orientation gender identity disability age status as a parent or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check review of motor vehicle records verification of SSN and passing drug test at a certified testing facility. |
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
About Company
Mossy Ford in beautiful Pacific Beach is looking for an experienced and efficient Quick Lane Technician to join our team. Employees in this position will be p...
