Portfolio Manager | Pre-Repair (VIC, QLD & SA)

Bentleigh East - Australia

Yearly Salary: $ 90000 - 110000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Us

Were a well-established insurance building and restoration business supporting insurers and policyholders through property damage events such as fire storm flood and impact. Our team prides itself on professionalism empathy and getting things done rightespecially when our customers need it most.

For further information please go to:

The Opportunity

Bay Building Services is seeking an experienced Manager who will be responsible for leading a team of Claims Coordinators each assigned to a specific direct insurer portfolio. The role involves overseeing the operational management of BAU claim inflows ensuring accuracy and quality across claim registration triage customer contact assessment booking specialist trade allocation assessment submission authorisations issues of contract and excess follow up of quote with client and contract & excess.

Key Responsibilities

Providing day-to-day leadership coaching and performance oversight to the BAU Claims team
Ensuring claims are processed in accordance with contractual regulatory and PDS requirements
Monitoring workflow volumes and KPIs to ensure timely progression of claims
Supporting the development and implementation of streamlined processes and improved operational efficiency
Building strong working relationships with insurer partners internal teams and external stakeholders
Maintaining high levels of professionalism customer service and governance across all BAU claims activities

About You

Strong claims management experience within an insurance builder insurer or related operational environment
Proven capability in leading teams or contributing to team development
Excellent communication time management and problem-solving skills
A commitment to accuracy customer experience and continuous improvement
The ability to work effectively in a fast-paced environment with shifting priorities
Sound understanding of PDS requirements insurer expectations and front-end claims processes

What We Offer

Stable full-time role with a growing national business
Supportive team culture with structured onboarding
Career development opportunities within insurance building
Competitive salary package based on experience
Paid Birthday Leave (after probation)
Regular trade discounts
BUPA health insurance discounts
24/7 Employee Assistance Program (for you & your family)
Supportive down-to-earth and values-driven team culture

If you are an experienced insurance or construction professional who takes pride in ownership communication and delivery excellence we encourage you to apply.

For further information on the company please visit:

To apply online please click on the appropriate link below.

Required Experience:

Manager

About UsWere a well-established insurance building and restoration business supporting insurers and policyholders through property damage events such as fire storm flood and impact. Our team prides itself on professionalism empathy and getting things done rightespecially when our customers need it...