Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Centralized Document Services (CDS)
8620 North 22nd Avenue Phoenix Arizona 85021

Salary: $22.9716 / Hourly ($47780.93 Annually)

Grade: 21

Closing Date: February 01 2026

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

The Department of Economic Security Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor for Centralized Document Services (CDS). This position supervises plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training succession planning performance management and related activities and works with other managers and staff to evaluate and implement goals responsibilities policies and procedures of the division.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and responsibilities include but are not limited to:

• Train supervise and evaluate the performance of assigned staff; assign and adjust workloads. Implement regulations or policy changes affecting the day-to-day operation of the unit.
• Assists staff with difficult and complex cases to include providing consultation with employees handling some cases personally making decisions on controversial cases and consulting with senior management on recommended actions.
• Ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives. Compile and review statistical data associated with unit activities from case records logs computer files and other sources and prepare requested reports.
• Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews evaluating accuracy timeliness and productivity utilizing quality and quantity data from program reports identifies error trends implements corrective action plans develops and conducts related training.
• Evaluates staffing needs participates on hiring panels and makes recommendations for effective use of personnel resources.

Knowledge of:

• Interviewing and assessment techniques.
• Customer service practices.
• Program development administration and service delivery related to the program or programs in the area of responsibility which may include employment services eligibility provider and/or social services.

Skills in:

• Written and verbal communication to explain and interpret Federal and State laws statutes rules regulations and guidelines applicable to the area of assignment.

Ability to:

• Establish and maintain cooperative working relationships with internal management and staff and with a variety of external stakeholders.
• Identify analyze and evaluate situations or problems to determine appropriate courses of action.
• Analyze laws regulations and policies to ensure all programs and activities are in compliance.

The ideal candidate for this position will have:

• Three (3) years experience performing eligibility work.
• High school diploma or equivalent education.

• If this position may require driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical dental life and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact Daniel Almeida at.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting .Requests should be made as early as possible to allow time to arrange the accommodation.