Production Support Specialist (Openet InfraOperation)
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Job Location:
Guadalajara - Mexico
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job ID: 207960
Required Travel :Minimal
Managerial - No
Location: :Mexico-Guadalajara (AM)
Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit
At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.
In one sentence
Responsible for the design development modification debugging and/or maintenance of software systems. Works on specific modules applications or technologies and deals with sophisticated assignments during the software development process.
What will your job look like
- Monitor tasks identifying risks and handling mitigation and escalations.
- Respond to incident involve in logging incidents performing initial diagnostics and attempting to resolve basic issues.
- Provide feedback and suggests solutions including operability perspective.
- Identifies areas for automation in day to day operation
- Follow software engineering standards applicable software development methodologies and release processes.
- Actively participate in discussions related to products/applications/modules/team .
- Enforce quality processes (such as performing technical root cause analysis and outlining corrective action for given problems) measures them and takes corrective actions in case of variances.
- Provide hands-on technical and functional input to design maintenance integration and testing of complex software components according to functional and technical design specifications.
All you need is...
- Bachelors degree in Science/IT/Computing or equivalent
- 6 years of experience as a Software Engineering
- Experience with ELK stack (Elastic Logstash and Kibana) & Graphana including visualizations dashboards monitoring & Performance tuning troubleshooting of elastic cluster
- Experience using cloud native messaging frameworks like Apache Kafka Kafka Connect Kafka Streams
- Experience working with CI/CD tools such as GitLab and Jenkins and Agile project management tools such as Jira
- Working knowledge of Kubernetes (Specially kubtectl commands) Docker
- Familiar with cloud native technologies and building DevOps pipelines incorporating Kubernetes and the multitude of deployment pipeline tooling that supports it (Jenkins Spinnaker Helm Harbor Nexus Sonatype etc)
- Experience in Mobility/Wireless Line of Business in chargingbilling would be a big plus
- Knowledge of Openstack platform & Cloud concepts would be a another added advantage
- Programming knowledge experience (Java / Python etc..)
- hands on experience in Unix/Linux shell scripts etc
- Ability to communicate clearly and concisely both verbally and in writing.
Why you will love this job:
- The chance to serve as a specialist in software and technology.
- You will take an active role in technical mentoring within the team.
- We provide stellar benefits from health to dental to paid time off and parental leave!
#LI-SR1
#LI-Hybrid
Required Experience:
IC
Key Skills
- Computer Science
- Business Process
- SQL
- Active Directory
- VMware
- Data Entry
- Clearance
- OS
- Windows
- System Issues
- Linux
- Sharepoint
- Backup
- hardware
- Technical Support
About Company
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and medi ... View more
