Job Description

COSTAR GROUP DATA OPERATIONS ASSOCIATE STR - LONDON

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

STR is the global leader in hospitality data benchmarking analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential accurate and actionable to empower our clients to strategize and compete in their markets.

Learn more aboutSTR.

ROLE DESCRIPTION

The role of Data Operations Associate will be a vital position on the STR Data Operations Team based in London reporting to the Manager Data Operations. This role is responsible for data loading data checking and report delivery for our benchmarking addition this role will support client-related administrative tasks including automating and managing data feeds and facilitating data exchange between STR and clients. This team member will work closely with STRs clients and internal team members worldwide to ensure the accuracy and continued provision of data. Responsibilities also include responding to report requests and ensuring that reports are delivered accurately and on schedule.

The data operations team is responsible for a diverse and growing range of data types including:

• Historical data

• Forward booking data

• P&L data

A basic understanding of key data points across all data sets and their relevance to our clients is crucial. This knowledge helps to ensure accurate data handling and supports the delivery of meaningful reporting for client decision making.

This position requires an individual that is self-motivated and detail-orientated with strong analytical skills. The ideal candidate thrives in a fast-paced innovative environment and can quickly adapt to changing situations. Exceptional interpersonal skills and commercial acumen are essential as this role involves collaboration with diverse stakeholders while ensuring data integrity quality and client confidentiality. The ability to manage customer requests independently and deliver timely accurate solutions is critical for success.

RESPONSIBILITIES

• Load performance data from corporate submissions automated data feeds and manual data files:

  • Perform data quality checks research and accept/reject data.

  • Contact data providers to understand and resolve data discrepancies.

  • Communicate effectively and professionally with properties clients and other industry professionals regarding STR/CoStars policies and guidelines.

  • Notify the research department of any census related issues (room supply open dates etc.).

  • Work with internal stakeholders to monitor and improve participation levels.

  • Conduct daily weekly and monthly processing procedures.

  • Respond to clients via email in an effective and timely manner.

  • Help teams run pre-processing checks on weekly and monthly data.

  • Generate check and send selected reports to corporate clients and individual properties.

  • Act as an internal point of contact for data related queries.

  • Manage workflow requests and work with clients to assist in the setup of data delivery.

  • Stay knowledgeable of industry trends and industry news that may affect the data.

  • Work on various projects as needed and able.

• Help clients automate their data submission to STR from various technology vendors.

• Identify new opportunities for automated data transfer to STR with new technology vendors.

• Support growth in data participation.

• Adhere to STRs and CoStars standards and guidelines for data confidentiality

• Other duties may be assigned as required.

• Maintain and deliver daily weekly and monthly deliverables to clients.

• Complete assigned delivery tasks with a high degree of accuracy.

• Notify the team and business when there are issues impacting delivery timelines.

• Partner with internal teams (e.g. IT Global Data Operations) to resolve delivery issues as efficiently as possible.

• Adjust and update report setups per client requests.

• Adhere to STRs and CoStars standards and guidelines for data confidentiality

• Other duties may be assigned as required.

QUALIFICATIONS

• Bachelors degree (ideally in the field of hospitality data business management or finance) or equivalent experience

• Data Skills: creative innovative and analytical. Strong confidence in using and manipulating quantitative performance data.

• Ability to manipulate big data sets/work with disparate data sets.

• Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management internal clients team members and other departments.

• Strong knowledge of Microsoft products in particular Excel PowerPoint and Word.

• Ability to work both independently and as part of a team.

• Experienced in dealing with urgent internal and/or external requests while maintaining the turnaround times for other projects.

• History of working in a detail orientated role whereby attention and focus was a priority. Positive can-do attitude with willingness to learn new ways to accomplish objectives.

• Highly organized with strong time management skills.

• Be a team player as a member of an international team.

• Relevant work experience

ADDITIONAL DESIRED SKILLS QUALIFICATIONS & EXPERIENCE

• Knowledge of STR data products and clients.

• Knowledge of hospitality technology; PMS RMS BI Tools

• Experience of working within the hotel/travel/tourism industry.

• Financial literacy including familiarity with P&L statements and related performance indicators.

• Experience with API integrations and SFTP data transfers is highly desirable

WHATS IN IT FOR YOU

Working at CoStar Group means youll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines.

As well as having an outstanding working environment based in the iconic Blue Fin Building. Other perks include full private medical cover dental cover Life Assurance and member rewards 28 days annual leave a competitive pension season ticket loans enhanced maternity and paternity pay and much more!

At CoStar we recognise the positive value of diversity and promote equality. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds men and women people of all ages sexual orientations nationalities religions and beliefs.

However we particularly encourage applications from women disabled and Black Asian and Minority Ethnic (BAME) candidates as these groups are underrepresented throughout the commercial real estate industry.

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