Manager Intelligent Automation

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Manager Intelligent Automation

We are looking for an Intelligent Automation Digital Worker Manager for our JBS Business as part of our Global Business Excellence and Transformation team. The core role responsibilities and delivered outcomes are helping us build out the Automation capability for the organization and supporting the design/delivery/maintenance of Automation solutions to support our customers as well as supporting the delivery of a broad array of technology initiatives for JBS.

About JLL

Were JLL. Were a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning occupying and investing in real estate.

If youre looking to step up your career JLL is the perfect professional home. At JLL youll have a chance to innovate with the worlds leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives. Youll also make long-lasting professional connections through sharing different perspectives and youll be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Role Purpose

RPA Digital Worker Manager is responsible for L1 & L2 run support maintenance creation design development and implementation of Automation Anywhere A360 automations. The function of the role is to provide Run support and also investigate analyze & set up automated processes to maximize efficiency for a business model. This position requires a flexible work schedule work in rotational/permanent shifts ability to work independently a highly driven team player with a strong work ethic and enjoys working in a dynamic innovative and multicultural team/business environment.

What this job involves

Responsibilities:

Responsible for L1 & L2 Run Support & maintenance of deployed RPA (Automation Anywhere A360 Power Platform) solutions

Responsible for capturing and publishing Run metrics/KPIs like incidents change requests deployments bots metrics etc

Responsible to design developing and implement RPA solutions using Automation Anywhere A360 Power Platform to streamline processes and maximize efficiency

Design automation processes as per the operational needs of the organization and using Work Load Management for scalability

Scripting/coding in RPA tool to resolve automation issues

Review the code and the design and also provide expertise in the development and integration of systems

Contribute to development and configure new automation with efficient and easily understandable automation tools

Automation KPIs reporting building dashboards with Power BI Excel & PowerPoint based reporting

Build automations for run support activities and reduce/eliminate manual effort for the team

Document the automation procedures

Collaborate with the RPA Governance on best practices and code reviews

Collaborate with the internal IT team to set up and maintain RPA technical infrastructure

Participate in training businesses on the use of RPA technologies and in automation best practice

Participate in technical discussions and develop strategies to solve technical challenges

Analysis root cause for an error/incident

Collaborate with Governance IT Operations Business Application Risk Compliance teams for Change Management.

Working Experience & Certification:

3 years of professional experience with RPA tools Automation Anywhere A360 Power Platform

Must be Automation Anywhere A360 Certified RPA Professional

Must have experience in Development Run Support Maintenance Incident Management and Change Management

Control room- administration knowledge

Experience with Process Analysis Design and Implementation Business and Technical requirements Problem-Solving and Testing including UAT and Bug fixes

Excellent logical thinking and have should be able to identify the issues and root cases with very quick turnaround time

Experience in handling Change Requests and Incidents. And experience in change management process

Knowledge of SDLC and Agile development

Good working experience with Web Windows Email PDF API Excel Word Share Point SAP Terminal Applications etc

Good working experience with Gen AI prompt engineering and other OCR tools

Knowledge of Agentic Automation is a plus

Experience/knowledge of Database VB/Python scripting and Excel VBA

Knowledge of Agile Tools like Azure Dev Ops or JIRA

Technical Skills

Must have experience in Solution Design Development Testing Run Support Maintenance Incident Management and Change Management

Control room- administration knowledge

Experience with Process Analysis Design and Implementation Business and Technical requirements Problem-Solving and Testing including UAT and Bug fixes

Experience in handing Change Requests and Incidents. And experience in change management process

Experience in automation KPIs reporting building dashboards with Power BI Excel & PowerPoint based reporting

Expertise in building automations for run support activities and reduce/eliminate manual effort for the team

Knowledge of SDLC and Agile development

Good working experience with Web Windows Email PDF API Excel Word Share Point SAP Terminal Applications etc

Good working experience with Gen AI prompt engineering and other OCR tools.

Experience/knowledge of Database VB/Python scripting and Excel VBA

Knowledge of Agile Tools like Azure Dev Ops or JIRA

Knowledge of Agentic Automation is a plus

To own contribute and deliver project tasks / activities as required to deliver project outcomes on the ground

Building a central capability to deploy Automation at scale and quality

Change/Leadership Skills

Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others

Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change

Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach

Work with stakeholders to ensure understanding and support for proposed solutions

Collaborate with other Divisions senior leaders and support functions (often across different geographies)

Collaborate with Governance IT Operations Business Application Risk Compliance teams for Change Management

Behavioral Competencies

Think Big - Thinks strategically simplifies the complex solves complex problems sees the big picture

Drive Change - Thrives on change learning agility intellectually curious appetite for risks digital drive

Helps others - Builds relationships actively collaborates helps others succeed.

Get it done - Acts decisively drives results passion to win takes ownership accountable resilient

Business first - Focuses on customers and clients business/financial acumen JLL first

Inspire - Inspire others creates vision and strategy energizes others

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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