Cemetery and Crematorium Operations Manager
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Job Summary
6 Month Contract With A local Authority
To provide effective operational management of the Councils cemetery and crematorium services ensuring a safe compassionate and legislatively compliant service for the bereaved residents and visitors.
The post holder will be responsible for the efficient day-to-day operation of burial and cremation facilities maintaining high service standards at all times maximising income opportunities and ensuring the service is resilient responsive and customer-focused.
Key Responsibilities
Lead and manage the day-to-day operational delivery of cemetery and crematorium services ensuring a safe compassionate and legally compliant service.
Directly manage operational staff and technicians setting clear objectives KPIs and performance expectations.
Ensure effective staffing arrangements including flexible deployment workforce planning and appropriate use of contingent labour.
Oversee burial space provision cremation services and weekend/faith-based services maintaining high standards at all times.
Work closely with the Bereavement Office to ensure seamless booking scheduling and customer experience.
Ensure full compliance with health and safety legislation bereavement-specific regulations and Council policies (including PUWER LOLER and HSAW).
Manage service assets plant equipment and grounds safely and efficiently.
Monitor analyse and report operational performance addressing shortfalls and driving continuous improvement.
Maximise income generation through effective scheduling service development benchmarking and commercial opportunities.
Contribute to the development and delivery of the Councils Bereavement Strategy.
Maintain accurate statutory records and data reporting to relevant authorities.
Manage budgets procurement and expenditure in line with corporate financial controls.
Deputise for the Bereavement Manager as required.
Maintain and implement Business Continuity Plans for cemetery and crematorium operations.
Build strong working relationships with internal teams contractors stakeholders service users and community representatives.
Key Requirements
Relevant bereavement services qualification or equivalent experience (e.g. ICCM).
Degree-level qualification or professional membership (desirable).
Proven experience managing front-line cemetery and crematorium or bereavement services.
Experience delivering safe burial space and crematorium operations.
Experience managing high-demand services (e.g. winter pressures or emergency situations).
Experience leading teams against challenging performance targets.
Experience of income generation service optimisation and commercial focus.
Experience working within local authority or similarly regulated environments.
Experience of procurement asset management and budget control.
Strong knowledge of bereavement legislation including burial law cremation regulations LACO and reuse legislation.
In-depth understanding of health and safety requirements within bereavement operations.
Ability to manage operational risk effectively without being risk averse.
Excellent people management communication and stakeholder engagement skills.
Strong numeracy and IT skills including Microsoft Office and bereavement-specific systems.
Ability to interpret and deliver sensitive bereavement requests professionally and empathetically.
Commercial awareness with the ability to identify and maximise income opportunities.
Commitment to equality diversity and inclusive service delivery.
Additional Information
Bi-Weekly Payments
36 Working Hours Per Week
Company Industry
IT Services and IT Consulting
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
