IT Support Executive
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are looking for a base-level IT support professional to manage day-to-day IT support and coordination across hotel and real estate operations.
This is a hands-on support role where all major implementations and complex technical work are handled by third-party vendors.
The role focuses on system monitoring user support coordination with vendors and ensuring smooth IT operations across properties.
Key Responsibilities
A. IT Support & Operations
- Provide first-level (L1) IT support for desktops laptops printers POS machines and basic network issues.
- Handle user onboarding/offboarding system access requests and basic troubleshooting.
- Support hotel and office staff with day-to-day IT issues and escalate to vendors when required.
- Maintain smooth functioning of basic IT services without business disruption.
B. Vendor Coordination & Follow-ups
Coordinate with third-party vendors for:
- PMS POS CRM systems
- Network Wi-Fi and internet services
- CCTV access control and telecom systems
- Raise tickets track progress and ensure timely resolution.
- Act as a single point of contact between business users and IT vendors.
C. Asset & Inventory Management
- Maintain IT asset inventory (laptops desktops POS printers routers etc.).
- Track asset allocation movement and basic lifecycle records.
- Coordinate with management for hardware purchases and replacements.
D. Basic Systems & Network Support
- Perform basic checks on:
- Internet connectivity
- Wi-Fi availability
- Network devices (routers switches basic level)
- Escalate complex network or security issues to vendors.
E. Documentation & Compliance
- Maintain basic IT documentation SOPs and asset records
- Ensure users follow basic IT policies and data security practices.
- Assist management during audits by sharing required IT information.
Requirements
Skills & Competencies
- Basic knowledge of IT support hardware and troubleshooting
- Familiarity with Windows OS MS Office basic networking concepts
- Ability to coordinate with vendors and follow up on issues
- Good communication and problem-solving skills
- Willingness to learn and grow under guidance
Qualifications & Experience
- 23 years in IT support / desktop support / junior IT role
- Hospitality experience is not mandatory
Required Skills:
Qualifications & Experience Degree or Diploma in Hotel Management or Hospitality Extensive experience in restaurant and bar operations with senior supervisory or managerial exposure Strong expertise in F&B operations cost control menu engineering and service standards Working knowledge of POS PMS inventory systems and MS Office
Company Industry
IT Services and IT Consulting
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
