Customer Support Senior Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

IT IS YOUR TIME!
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

If you are looking for personal and professional growth in a company with an inclusive culture which seeks equity respects differences and believes in peoples potential this is the right place. We consider people with disability candidates and those with diversity in gender culture ethnicity religion age generation race nationality and sexual orientation.

Important:

- Dont forget to include a resumé in English in your profile in Workday.

- Please check your application status directly in the Workday system as this is our primary method of communication. All updates regarding your application will be reflected there.

Job Introduction:

Caterpillar is looking for a passionate and technical professional to work as senior product support specialist (Uptime Specialist) with responsibilities to actuate close to dealers and design teams to accelerate the resolution of technical issues analyze statistical data of field population to improve scheduled uptime and understand if issues are becoming frequency and accelerate the execution of product support programs to implement corrective actions on the field population.

What you will do:

Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.
Evaluating production processes to identify defects in manufacturing and design. Modifying designs to maximize production efficiency and product quality.
Soliciting and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
Writing technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of projects from inception to release.

What you will have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Basic requirements:

• Bachelors degree.

Top candidates will have:

• Bachelors degree preferably in engineering or exact sciences
• Excellent Communication
• CQE (Certified Quality Engineer)

Additional Information:

• Up to 50% travel may be required.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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