Inside Sales Specialist – Customer Relations (Granby, QC)

Granby - Canada

Monthly Salary: $ 60 - 75

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Inside Sales Specialist Customer Relations

A versatile role in customer service and inside sales within an industrial environment. You will act as a key link between customers production and logistics while supporting commercial activities. This is a strategic position involving multiple interactions and a wide range of responsibilities.

What is in it for you:

Annual salary between 60K75K depending on experience.

Full-time permanent position based in Vaudreuil.

Day schedule Monday to Friday (40 hours per week).

Initial on-site training at the office.

After training possibility of remote work up to 2 days per week.

Travel expenses reimbursed for client and intersite visits.

Group insurance and ongoing training.

Structured and dynamic environment in the industrial sector.

Direct interaction with clients and multiple internal departments.

Opportunity to grow in a versatile and strategic role.

Responsibilities:

Client Retention and Follow-Up

Handle customer complaints determine discounts and coordinate product returns.

Conduct courtesy and follow-up calls.

Participate in customer satisfaction surveys.

Production Compliance

Complete customer forms and questionnaires.

Send warranty letters certificates of compliance and technical data sheets.

Respond to requests related to ROHS REACH SVHC and Proposition 65 standards.

Sales Support

Prepare quotations and follow up on recurring orders.

Analyze sales forecasts and adjust inventory levels.

Process requests received through the company website.

Advise clients on the selection of standard products.

Administrative Tasks

Open and update customer accounts in the Epicor system.

Issue change notices and forward them to the appropriate teams.

Support the customer service team during peak workload periods.

Customs Compliance

Issue and maintain certificates of origin.

Research HS product codes.

Collaborate with customs brokers for shipped or imported products.

Order Management Support

Answer incoming customer calls.

Enter orders and verify available inventory.

Coordinate product shipping logistics.

What you will need to succeed:

College diploma (DEC) in Business Administration Commerce or a related field.

1 year of experience in a similar customer service or inside sales role.

Good understanding of the industrial or manufacturing sector.

Proficiency with office tools especially Microsoft Excel.

Experience with an ERP system ideally Epicor.

Excellent written and verbal communication skills in French.

Ability to manage multiple files simultaneously in a structured environment.

Strong customer service mindset attention to detail and autonomy.

Bilingual in English and French required to respond to technical requests from English-speaking clients send compliance documents prepare quotations follow up on orders and collaborate with logistics partners or customs brokers.

Why Recruit Action

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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Inside Sales Specialist Customer RelationsA versatile role in customer service and inside sales within an industrial environment. You will act as a key link between customers production and logistics while supporting commercial activities. This is a strategic position involving multiple interaction...