Business Analyst – Telecom Business Support Systems (BSS)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
1. Requirements Analysis
Lead discovery workshops stakeholder interviews and process walkthroughs to capture business needs and pain points.
Produce highquality artifacts including:
BRD / FRD
User stories and acceptance criteria
Use cases
Process flows (ASIS / TOBE)
Data mapping documents
Perform gap analysis across existing BSS capabilities including:
CRM
Billing & Charging (OCS / OFCS)
Order Management
Product Catalog
Payments
Revenue Assurance
Define and document nonfunctional requirements (NFRs) covering performance security availability and regulatory compliance.
2. Solution Design Support
Collaborate closely with Enterprise and Solution Architects to ensure alignment with TM Forum standards (eTOM TAM SID).
Validate integration patterns and API specifications across BSS OSS and external systems including:
REST / SOAP APIs
Eventdriven architectures
Microservices
Contribute to:
Logical and physical data models
Reference data definitions
Product catalog rules (pricing discounting bundling).
3. Delivery & Quality Assurance
Own backlog refinement prioritization and story readiness within Agile ceremonies (PI Planning Sprint Planning).
Support SIT UAT and regression testing by:
Defining test scenarios
Validating test results
Managing defect triage and resolution
Ensure endtoend traceability from requirements design testing release.
Maintain change logs version control and release documentation.
4. Stakeholder & Vendor Management
Act as a key liaison between:
Business teams (Marketing Sales Customer Care Finance)
Technical teams (Development QA DevOps)
Align scope dependencies and delivery across multiple vendors and platforms such as:
Amdocs
Netcracker
Ericsson BSCS
Oracle BRM
CSG
Huawei
Present project status risks and mitigation plans.
Support release readiness activities and golive communications.
5. Process & Continuous Improvement
Identify automation and digitization opportunities including:
Order fallout reduction
Automated credit and adjustment rules
Enhanced selfcare journeys
Standardize:
Requirements templates
Process KPIs
Acceptance criteria across the BSS portfolio
Contribute to operational playbooks SOPs and knowledgebase documentation.
Essential Skills
Domain Knowledge Telecom BSS
Strong understanding of telecom products:
Prepaid Postpaid Converged / Family plans
Fixed Wireless 5G IoT
Handson experience across BSS domains:
CRM (Care & Sales)
Billing & Charging (OCS / OFCS)
Order Management & Orchestration
Product Catalog
Payments
Revenue Assurance
Familiarity with TM Forum frameworks:
eTOM (processes)
SID (information model)
TAM (functional model)
Technical & Analytical Skills
Strong in requirements engineering and business analysis best practices.
BPMN process modeling data mapping and SQL basics for data validation.
Understanding of:
API specifications
Microservices architectures
Event streaming (e.g. Kafka)
Integration best practices
Proficiency with tools such as:
Jira / Azure Boards
Confluence
Visio / Lucidchart
Postman / Swagger
Desirable Skills
Additional Details
Keyword: Business Analysis
Primary Skill: Business Analysis (Telecom BSS)
Experience Required: 8
Company Industry
IT Services and IT Consulting
Key Skills
- Administration And Accounting
- Law Enforcement
- AECOM
- Apache
- ABB
- Corporate Development
