Operations Manager Debt Collection

Port Elizabeth - South Africa

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Our client is seeking an experienced Operations Manager - Debt Collections to join the Port Elizabeth team

Oversee daily operations across all collection channels (call centre and legal collections).

Ensure collection strategies are executed efficiently to meet or exceed recovery targets.

Monitor and manage operational costs productivity and resource allocation.

Implement and refine operational workflows to improve efficiency and scalability

Define track and report on key operational KPIs (e.g. collection rates contact ratios PTP conversion cost-to-collect).

Analyse performance data and implement corrective actions where required.

Drive continuous improvement initiatives based on data insights.

Ensure full compliance with applicable legislation and regulations including:

o National Credit Act (NCA)

o Council for Debt Collectors (CDC) rules

o Protection of Personal Information Act (POPIA)

o Consumer Protection Act (CPA)

Lead mentor and develop team leaders and operational staff.

Set performance objectives conduct reviews and manage disciplinary processes where necessary.

Foster a high-performance ethical and customer-centric culture.

Support recruitment onboarding and training of operational staff.

Requirements

Grade 12

Bachelors degree in Business Management Operations Management Finance or a related field (advantageous).

Relevant debt collection or credit management certifications (advantageous).

5 years experience in a debt collection credit or financial services environment.

3 years experience in a senior operational or management role.

Proven experience managing large operational teams and complex workflows.

Strong understanding of South African debt collection legislation and regulatory frameworks

Proficient in collections systems reporting tools and MS Excel

Required Skills:

Grade 12 Bachelors degree in Business Management Operations Management Finance or a related field (advantageous). Relevant debt collection or credit management certifications (advantageous). 5 years experience in a debt collection credit or financial services environment. 3 years experience in a senior operational or management role. Proven experience managing large operational teams and complex workflows. Strong understanding of South African debt collection legislation and regulatory frameworks Proficient in collections systems reporting tools and MS Excel

Required Education:

Grade 12Bachelors degree in Business Management Operations Management Finance or a related field (advantageous).Relevant debt collection or credit management certifications (advantageous).

Our client is seeking an experienced Operations Manager - Debt Collections to join the Port Elizabeth team Oversee daily operations across all collection channels (call centre and legal collections). Ensure collection strategies are executed efficiently to meet or exceed recovery tar...