Agent-At Your Service

HOTEL DESCRIPTION

Kagoshima is the southwestern prefecture of the Kyushu Island. Major economic pillars of the prefecture include agricultural and food electronic and automotive-related industries. The Hotel will be part of a mixed-use development that comprises also commercial and recreation facilities. The Hotel will occupy the 3rd to 19th floors of the building above retail podium. The Hotel is located 10 minutes drive away from Kagoshima Chuo Station and 40 minutes drive away from Kagoshima Airport.

The Hotel will offer 228 guestrooms including suites all of which feature the Sheraton Signature Sleep addition to all-day dining guests will be able to enjoy Sheratons original cuisine at the restaurants facilities and lobby lounge bar. The hotel will also have 953 sqm of function space including a 500 sqm-banquet room four meeting rooms and a pre-function area. Other facilities include a fitness center Sheraton Club Lounge spa.

ホテル概要

鹿児島県は九州の南西部です県の主要な経済の柱は農業食品電子自動車関連産業ですホテルは商業施設とレクリエーション施設で構成される多目的開発の一部になりますホテルは小売店の表彰台の上の建物の3階から19階を占めます鹿児島中央駅から車で10分鹿児島空港から車で40分です

ホテルにはスイートを含む228室の客室がありそのすべてにシェラトンシグネチャースリープエクスペリエンスが備わっています終日営業のほかレストランの施設やロビーラウンジバーでシェラトンのオリジナル料理を楽しめます

ホテルには500平方メートルの宴会場4つの会議室プレファンクションエリアを含む953平方メートルのファンクションスペースもありますその他の施設にはフィットネスセンターシェラトンクラブラウンジスパがあります

POSITION SUMMARY

Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices. Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension. Receive record and relay messages accurately. Log all guest requests or issues into computer contact appropriate individual or department (e.g. Bellperson Housekeeping) and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features property amenities and local areas of interest. May process room service orders answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.