CredPal is a leading financial technology company that offers a comprehensive range of financial solutions including credit cards and investment opportunities to empower individuals. Our mission is to revolutionize access to credit and investment enabling individuals to take charge of their financial well-being.
Job Title: Head of Credit
Job Type: Full Time/Hybrid
Level: Senior Level
Purpose Statement
We are seeking a commercially aggressive Head of Credit to own end-to-end business credit disbursement across CredPals SME and merchant portfolio. This role requires a hands-on leader who drives merchant acquisition activates new borrowers daily builds high-velocity credit pipelines and consistently delivers 1B monthly disbursements. You will lead growth across working capital loans merchant financing invoice financing credit lines and embedded credit products with full accountability for volume quality and collections.
The ideal candidate has 5 years of SME or business credit leadership experience a proven track record of exceeding targets strong merchant networks and relentless execution discipline.
Responsibilities
Disbursement Ownership
Deliver monthly business credit disbursement targets across all business credit products including working capital loans merchant financing invoice financing and credit lines.
Track disbursement performance daily and take immediate corrective action to close gaps.
Own pipeline conversion from lead approval disbursement repeat drawdown.
Identify develop and scale high-converting business acquisition channels including direct sales merchant partnerships platforms aggregators and embedded credit flows.
Personally engage and activate high-value merchants distributors and enterprise partners when required.
Lead Generation & Conversion
Build and execute end-to-end lead generation strategies for SME and merchant borrowers.
Optimize onboarding credit approval and drawdown conversion funnels using data field insights and customer behavior.
Drive high approval-to-disbursement conversion rates.
Identify high-quality merchant clusters trade groups and business networks for onboarding into CredPals business credit ecosystem.
Drive strong merchant activation utilization and repeat borrowing behavior.
Ensure credit is disbursed to creditworthy businesses through disciplined screening segmentation and behavioral monitoring.
Monitor repayment performance delinquency trends and PAR closely.
Partner cross-functionally to execute proactive delinquency prevention and recovery strategies.
Maintain and analyze dashboards covering disbursement volume active borrowers utilization rates repayment behavior and risk metrics.
Use insights to drive tactical field interventions channel optimization and growth prioritization.
Stay deeply informed on SME lending trends competitor activity pricing models and borrower behavior.
Continuously refine acquisition strategies and product positioning based on market signals.
Work closely with credit risk operations marketing partnerships and product teams to ensure seamless execution across the credit lifecycle.
Ensure alignment between credit policy commercial objectives and operational capacity.
Deliver regular executive performance reports with actionable insights.
Own accurate forecasting of monthly disbursement pipeline velocity and collections performance.
Monthly Business Credit Disbursement Volume
Number of Active Disbursed Business Accounts
Daily / Weekly Disbursement per Channel
Lead Conversion Rate (Onboarding Disbursed)
Portfolio at Risk (PAR) below benchmark
Credit Repayment Collection Rate
Pipeline Velocity & Conversion
Repeat Borrowing Rate
Average Ticket Size Growth
Sales Productivity
Bachelors degree in Finance Economics Business or a related field (MBA or relevant professional certifications are an advantage).
Minimum of 5 8 years experience in SME lending business credit merchant financing or commercial banking with at least 3 years in a leadership role.
Proven track record of driving high-volume business credit disbursements consistently meeting or exceeding aggressive monthly targets (1B preferred).
Experience within a fintech microfinance or high-growth lending environment is strongly preferred.
Deep hands-on experience across working capital loans merchant financing invoice financing credit lines and embedded credit products.
Strong merchant and SME networks with demonstrated ability to activate and scale acquisition channels.
Solid understanding of credit risk assessment portfolio management collections and delinquency control within SME lending.
Highly execution-focused leader with the ability to drive field activity personally pipeline conversion and merchant activation.
Strong analytical skills with experience using dashboards KPIs and data insights to drive decision-making and performance optimization.
Excellent stakeholder management skills with the ability to work cross-functionally across Risk Product Operations Partnerships and Marketing.
High level of commercial acumen accountability and ownership mindset.
Professional development opportunities.
A collaborative and inclusive work culture that fosters growth and innovation.
Opportunity to work with cutting-edge products and technologies.
Supportive and approachable management team dedicated to your success.
Required Skills:
Bachelors degree in Finance Economics Business or a related field (MBA or relevant professional certifications are an advantage). Minimum of 5 8 years experience in SME lending business credit merchant financing or commercial banking with at least 3 years in a leadership role. Proven track record of driving high-volume business credit disbursements consistently meeting or exceeding aggressive monthly targets (1B preferred). Experience within a fintech microfinance or high-growth lending environment is strongly preferred. Deep hands-on experience across working capital loans merchant financing invoice financing credit lines and embedded credit products. Strong merchant and SME networks with demonstrated ability to activate and scale acquisition channels. Solid understanding of credit risk assessment portfolio management collections and delinquency control within SME lending. Highly execution-focused leader with the ability to drive field activity personally pipeline conversion and merchant activation. Strong analytical skills with experience using dashboards KPIs and data insights to drive decision-making and performance optimization. Excellent stakeholder management skills with the ability to work cross-functionally across Risk Product Operations Partnerships and Marketing. High level of commercial acumen accountability and ownership mindset.
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