VIP Concierge- Part Time- Eldorado

JOB SUMMARY

Provide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet greet and extend assistance for check in / luggage service spa food show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Appropriate grooming and wearing of uniform

• Welcomes guests with a positive courteous and sincere attitude when they walk through the door

• Ensure guest receive the correct room type in proper working condition based upon VIP requests given

• Provide accurate information about the ROW special events offers and amenities. Extending offer to book future reservations during check in / out

• Collect credit card for room charges

• Adhere to Payment Card Industry Data Security Standards (PCI Compliance)

• Post room charges paid outs corrections as directed

• Work with Casino Marketing Player Development Executives and Management to find mutually agreeable solutions when challenges arise

• Assist VIP Guests in obtaining reservations for dining golf spa restaurants shows or other amenities

• Remain well versed and up to date with all in-house and regional events

• Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms

• Review daily VIP arrival list and complete amenities sheets along with other special requests

• Assign room suite or penthouse as directed prior to guest arrival

• Coordinate with the Transportation Department for limo arrangements floral deliveries luggage handling or any other requests from VIP Guests

• Review daily VIP arrival list and complete amenities sheets along with other special requests. Assign room suite or penthouse as directed prior to guest arrival

• Coordinate with the Transportation Department for limo arrangements floral deliveries luggage handling or any other requests from VIP Guests

• Perform bartending duties

• Maintain cleanliness of the Gold Room and VIP Room

• Assist in welcoming and training any new Row team members

• Exemplify our core values family style service our mission and vision

• Exemplify our DEI (diversity equity inclusion) culture

• Perform other job-related duties as assigned

WHAT YOU WILL NEED

• Excellent communication skills with the ability to read write and communicate verbally in English

• Ability to perform above average mathematical skills; type 35 wpm; PC skills including Word and Excel

• Ability to understand and comply with all company and departmental rules regulations policies and procedures

• Ability to establish and maintain effective working relationships with staff and Guests

• High School diploma or equivalent

• Experience: Must have excellent communication skills in English both written and verbally. PC skills including familiarity with Outlook Excel Word LMS programs desired. Prior Hotel and Bartending skills preferred

• Certificate/License: Alcohol Awareness Certified Gaming Certification Must be 21 years or older

ADDITIONAL REQUIREMENTS

• Work may be performed in areas which may be unusually hot cold noisy smoky dimly lit or brightly illuminated. Constant contact with Guests and staff is necessary

• Requires mobility

• Requires constant standing; frequent use of office equipment computer calculator fax machine copy machine; reaching up to 24 inches

• Requires the ability to distinguish letters numbers and eye/hand coordination normal vision range and absence of color blindness

• Area where work is performed consistently smoke or in a smoke-filled environment

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.