Spa Receptionist Part Time

The Spa Receptionist serves as the first point of contact for guests providing a warm and welcoming experience. This role is responsible for managing front desk operations scheduling appointments processing payments and ensuring smooth communication between guests and service providers. The Spa Receptionist supports the overall guest experience by maintaining a clean organized and calming reception area.

• Greet guests promptly and warmly as they arrive.
• Recommend and advise a variety of salon packages and spa treatments.
• Answer phone calls respond to inquiries and provide information about spa services pricing and availability.
• Maintain a clean and inviting lobby and reception area.
• Manage daily opening and closing procedures for the front desk according to Standard Operating Procedures.
• Accurately book change and cancel spa appointments.
• Maintain a Spa Desk Bank.
• Actively promote the spa treatments services sessions and retail as well as programs promotions and/or discounts available..
• Handle guests questions and concerns professionally and courteously.
• Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
• Maintain a positive attitude and contribute toward a quality work environment.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.
• Ensure confidentiality of guest information and uphold all spa policies.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be detail-oriented and have the ability to multitask.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and have a friendly outgoing personality.
• Excellent communication listening and computer skills
• Must be a team player.

Additional Information :

Why Westgate

• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun family culture
• Exclusive discounts for Team Member (i.e. hotels resorts restaurants entertainment etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Part-time