VIP Telemarketing Sales Host

The VIP Telemarketing Sales Host is responsible for driving growth through targeted marketing initiatives with a primary focus on telemarketing within the Boyd Rewards database. This role involves building and nurturing strategic relationships with guests across multiple markets and will be responsible for driving business to assigned properties. The VIP Telemarketing Sales Host will convert sales and marketing efforts into driving casino trips while ensuring a seamless service experience in collaboration with casino property casino hosts and management teams. Success in this position requires a high level of motivation attention to detail and skill in the planning coordination and execution of the guest experience. Candidates must have excellent verbal and written communication skills. The VIP Telemarketing Sales Host is accountable for meeting sales targets and service goals along with other key performance metrics.

• Responsible for maintaining developing and growing books of business through outbound calls direct mail telemarketing e-mail texts and personal contact.
• Builds relationships with target guests through various systems and logs contacts in the designated CRM system.
• Handles and resolves guest inquires and addresses guest complaints in a timely polite and professional manner.
• Maintains high standards of courtesy professionalism and discretion in all communications to about or with customers including their arrangements and finances.
• Knowledgeable of all casino events upcoming special events and promotions and entertainment across all Boyd Gaming properties.
• Must be familiar with all casino activities and exhibit expert knowledge of the Boyd Rewards loyalty program.
• Ensures guests are aware of events and supports execution through attendance and follow-up. Provides timely accurate information.
• Effectively communicates department activities with other departments.
• Leverages property amenities/programs to targeted players.
• Arranges accommodations and amenities (i.e. shows hotel restaurant and transportation etc.).
• Provides complimentary items according to established guidelines and sound business practices.
• Utilizes casino systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
• Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.
• Collaborates with workgroups and all support departments to ensure player satisfaction.
• Follows up with guests after visits to ensure satisfaction and resolve any concerns.
• Work with internal teams to troubleshoot issues with online bookings and player account management. Identifies methods to increase efficiencies. Quickly identifies problems and works towards creative solutions to improve service and the overall guest experience.
• Responsible for maintaining goodwill with all guests.
• Maintains confidentially of all players accounts.
• Maintains security and confidentiality of files records and lists.
• Works with team members to achieve common goals.
• Complies with state and local regulatory requirements.
• Perform other incidental and related duties as requested and assigned.
• Performs other duties as assigned by management

Qualifications :

Educational or formal training requirements:

• BS in Business or Marketing preferred; significant recent and relevant work experience may be substituted

Experience: (amount and type or nature of experience)

• 2 years prior experience with casino and hotel customer service host or VIP guest experience
• Highly proficient with Microsoft Office
• CRM experience
• Comfortable selling and building relationship via verbal and written communications including email and text messaging
• Strong attention to detail ability to identify critical issues and opportunities evaluate options and suggest solutions

Other education experience skills etc:

• Must be able to handle multiple projects and meet deadlines in a fast-paced environment
• Must be resourceful organized and detail-oriented
• Must demonstrate ability to concentrate analyze and resolve complex problems
• Ability to complete assigned duties and responsibilities within timeframes provided.
• Excellent verbal and written communication skills.
• Must respond quickly and effectively to changing business environment.
• Compliance with Internal Controls and policies as required
• Flexible working days and hours required

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time