Director of Front Office Hilton Orlando Lake Buena Vista

EOE/AA/Disabled/Veterans

We are seeking an experienced Director of Front Office to join the leadership team at Hilton Orlando Lake Buena Vista a high-volume big box full-service hotel located in the heart of the Disney Springs area.

This role is ideal for a front office leader who thrives in a fast-paced guest-centric environment and is ready to lead at scale. As Director of Front Office you will provide strategic and operational leadership for Front Desk Guest Services and Bell Services ensuring seamless arrivals and departures while consistently delivering the Hilton service promise. You will partner closely with Rooms Housekeeping Revenue and Engineering to drive guest satisfaction service recovery operational excellence and team engagement.

The successful candidate will bring experience leading large teams developing leaders managing labor and service standards and driving performance in a high-occupancy high-expectation environment. A passion for coaching creating memorable guest experiences and leading through influence is essential.

If you are ready for a highly visible leadership role where you can make an immediate impact at a premier Orlando destination hotel Hilton Orlando Lake Buena Vista offers the scale complexity and career runway to take your Front Office leadership to the next level.

What will I be doing

As a Director of Front Office you would be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implement and monitor all corporate marketing programs
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Run and complete daily reports analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit interview and train team members

#LI-JG1

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs

#LI-JB1