Director of Compliance & Payment Operations

At Qualia weve built the leading B2B real estate technology that transforms the home buying and selling experience into a simple secure and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystemhomebuyers and sellers lenders title and escrow agents and real estate agentsonto a single shared digital closing platform providing greater clarity and transparency to real estate transactions. Today through our business customers across the country millions of consumers use Qualia to close on homes every year.

WHAT YOULL WORK ON

Qualia is building payment solutions to simplify how money moves in real estate closings. Youll own Compliance and Payment Operations for this programbuilding the infrastructure managing vendor & partner relationships and running a tight operation that minimizes risk while enabling product growth.

RESPONSIBILITIES

Own Banking & Payments Compliance

• Build and maintain Qualias banking & payments compliance management infrastructuregovernance policies procedures training and monitoring
• Own partner and vendor relationshipsoversight cadence reporting examination support issue resolution and escalation management
• Ensure ongoing compliance with applicable payment regulations (NACHA Reg E Reg CC BSA/AML) and evolve controls as requirements change
• Oversee the risk framework for ACH returns fraud prevention transaction monitoring and third-party risk management

Run Excellent Operations & Manage Risk

• Build and lead a payment operations function focused on exception handling returns management and issue resolution
• Establish clear escalation paths and SLAs for payment issuesensure problems are identified early triaged quickly and resolved cleanly
• Monitor transaction quality and fraud signals; work cross-functionally to address root causes and reduce operational risk
• Drive continuous improvement in operational metricsreturn rates resolution times and customer impact

Enable Growth

• Hire coach and lead a lean compliance and payments operations team
• Partner with Product and Engineering to embed compliance into new features without slowing velocity
• Guide business teams on launching payment solutions with clear guardrails

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

Required

• 10 years in fintech or payments with 5 years in compliance or operations leadership
• Experience managing banking partner relationships and regulatory oversight
• Deep knowledge of ACH and wire payment rails including NACHA Operating Rules and return risk management
• Track record building compliance programs and payment operations in high-growth environments

Preferred

• Vertical SaaS payments real estate or proptech experience
• CAMS CRCM or similar certifications
• JD nice to have

Key Competencies

• Operational excellenceyou obsess over process quality edge cases and getting the details right
• Sound judgment in escalation and risk acceptanceyou know when to push back and when to find a path forward
• Translate complex regulations into actionable business strategies without slowing product velocity
• Clear communicator across audiencesbanking partners regulators executives and technical teams

This role has a base annual salary of $180000-$210000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience location knowledge and skills of the applicant internal equity and alignment with market data.)

While this role is based in San Francisco California were open to exploring remote possibilities for qualified candidates.

WHY QUALIA

Qualia is made up of incredibly bright mission-driven coworkers who are passionate about using technology to solve real-world problems---and were growing order to continue building an engaging and dynamic organization were committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves both in and out of the addition to comprehensive health plans a 401k program and commuter benefits we prioritize family and personal well-being through professional development parental leave and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires biweekly all hands meetings and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace and we welcome applicants from all backgrounds regardless of race color ancestry religion gender identity or expression sexual orientation marital status age citizenship socioeconomic status disability or veteran status.

By submitting your application you acknowledge and agree to the collection processing and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote