Principal Solution Consultant
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Principal Solutions Consultant Genesys
Do you have a passion for understanding customer needs and solving problems Are you interested in working for an evolving and innovative company and joining a talented Solutions Consulting team in UKI This could be the next step in your career!
As a Principal Solutions Consultant you will play a critical role in positioning Genesys as a strategic partner for our customers with AI at the core of everything we design demonstrate and deliver. You will operate as a senior trusted advisor leading complex customer engagements and shaping how we translate cutting-edge technology into clear business value.
What Youll Do
Lead business-focused discovery sessions and CX workshops to deeply understand customer goals and challenges.
Design and present AI-driven cloud-native solutions that clearly demonstrate business outcomes and value.
Translate complex technical concepts into clear compelling business language for executive and non-technical audiences.
Deliver use-casebased demos presentations and proofs of concept tailored to customer industries and personas.
Actively support value-based selling including value articulation benefit mapping and support for business cases and value calculations.
Partner with Sales to define winning strategies on complex high-impact opportunities and guide customers through their technical and strategic decision journey.
Build trusted relationships with customers partners and internal stakeholders acting as a thought leader and advisor in key engagements.
Ensure quality consistency and innovation in solution design storytelling and demo execution.
Stay ahead of industry trends and competitive dynamics especially in AI and proactively bring new ideas into customer and internal conversations.
Mentor and coach other Solution Consultants sharing best practices and innovative approaches to elevate the overall team.
Qualifications
Bachelors degree in Computer Science Engineering or a related technical field (or equivalent experience).
7 years of experience in Solutions Consulting Presales Solution Architecture or Technical Sales ideally in SaaS Cloud AI or CX environments.
Proven track record of success supporting enterprise customers through complex transformational initiatives.
Strong understanding of AI CCaaS Customer Experience Cloud Computing and SaaS architectures.
Demonstrated ability to run executive-level conversations and present confidently to C-level stakeholders.
Excellent communication storytelling and presentation skills with the ability to simplify complex topics.
Highly innovative mindset with a passion for exploring new ways to design demo and position solutions.
Strong analytical problem-solving and structured thinking skills.
Ability to manage multiple initiatives simultaneously in a fast-paced matrixed environment.
Comfortable working cross-functionally and influencing without authority.
Willingness to travel as required.
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If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Staff IC
Key Skills
- Marketing
- Business Process
- Customer Service
- Communications
- Cloud
- Products demonstration
- C#
- Database
- CRM
- Project Management
- Client Relationship
- Interpersonal skills
- Sales goal
- Sales Process
- Analytics
About Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving emp ... View more
