Technical Service Specialist Málaga
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Working at Abbott
At Abbott You Can Do Work That Matters Grow And Learn Care For Yourself And Family Be Your True Self And Live a Full Life. You Will Have Access To
Career development with an international company where you can grow the career you dream of.
A company named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
Position: Technical Service Specialist - Málaga
Primary Objective of Position
The Technical Service Specialist is responsible for performing planned maintenance activities hardware and software upgrades (TSBs) installations and deinstallations and also first line support to assigned instruments.
Major Accountabilities
Provide field service support and technical troubleshooting for assigned instruments.
Schedule and perform planned maintenance (PM) activities.
Provide proactive service using Abbott remote diagnostics tools.
Provide ongoing training and coaching to customers.
Perform instrument upgrades and technical service bulletins (TSBs).
Success in this role is measured by customer satisfaction score (NPS).
Act as a trusted partner and technical advisor to customers.
Provides first level assays troubleshooting and implement new assays.
Provide first level support for laboratory middleware (AMS).
Maintain the laboratory workflow optimized making track software (TSM & TWM) adjustments if needed.
Work with customers to ensure the entire Abbott solution is being utilized as expected maximizing instruments performance and testing capabilities.
Education
Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Background
Proven track record in a similar position supported by management and customer references
Successful engagement with customers specifically lab staff.
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Impact of position
Perform planned maintenance activities hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
Spain > Madrid : Quintanavides
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 50 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
