Senior Manager, Global Service Operations

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Mammotome one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Mammotome our expertise and compassion for breast care makes us the indispensable partner to physicians clinicians and patients. Our drive for developing innovative technology is rivaled only by our compassion for the people we serve from the clinicians and surgeons who demand consistently precise solutions to the patients and families seeking peace of mind. When you join our company you join in the fight against breast cancer. Working at Mammotome means you will have the opportunity to collaborate with a diverse hardworking high-performing team committed to improving patient outcomes. As a trusted leader in breast cancer diagnostics we invite you to join us and support products you can feel passionate about!

Learn about the Danaher Business System which makes everything possible.

The Senior Manager Global Service Operations is responsible for providing leadership for Global repair operations and supporting service strategy. This position leads a team of Service Technicians/Engineers manages the performance of third-party providers collaborates to improve service offering and takes ownership of proactively driving continuous improvement.

This position reports to the Director Sales Operations and Global Service and is part of the Sales Operations team located in Blue Ash Ohio and will be an on-site role.

In this role you will have the opportunity to:

• Develop and implement functional capabilities in Global repair operations ISO adherence parts depot operations asset management to achieve associated key performance indicators including the age of WIP adherence to loaner safety stock levels third party performance quality performance and productivity.
• Develop a highly engaged high performing team who is driven to deliver world class results and drive results through other teams and organizations throughout the globe.
• Own the management and cost reduction efforts associated with a complex cost center which includes personnel third party repair asset management tooling and variable project spend.
• Train global teams and deliver updated service documentation
• Impact the organizations service strategy to better serve our customers and support new products product improvements and end of life products or new customer strategic partnerships that require unique service models.

The essential requirements of the job include:

• Bachelors degree in technical field or equivalent education and experience in a related field required
• Several years of experience in Operations or a related field including KPI ownership and continuous improvement experience
• Multiple years of experience in leadership

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Must be able to travel up to 10% of the time both domestic and international
• Typical work-related travel assignments range 1-3 days and as such overnight out-of-town stays are required

It would be a plus if you also possess previous experience in:

• Experience with medical device equipment
• Global interactions/project leadership
• Supplier management experience
• Experience with logistics shipping and receiving

Mammotome a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $110000 $125000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .