Staff Associate

NorthStar Memorial Group is seeking a Full Time Staff Associate at Greenwood Memorial Park in San Diego CA. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle from the initial meeting with families until final arrangements are made. We serve as the cornerstone of our client family support structure acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Assist funeral arrangers during daily appointments by completing tasks gathering information and preparing required documents.

• Place orders for services merchandise and third-party items as directed by funeral arrangers.

• Provide administrative support at the conclusion of arrangements ensuring all paperwork signatures and follow-up steps are completed accurately.

• Collaborate with funeral directors and arrangers during on-site events including services arrangement conferences and family meetings.

• Prepare memorial areas prior to services ensuring a welcoming and respectful environment for families.

• Ensure flowers memorabilia and personal items are properly handled and returned to families after services.

• Establish and maintain warm professional relationships with families throughout the arrangement process.

• Answer phone and in-person inquiries with empathy clarity and professionalism.

• Support families by providing information coordinating logistics and ensuring their needs are met promptly.

Qualifications

• 1 year of customer service experience required.

• Experience handling sensitive or emotionally difficult situations.

• Funeral service or death-care industry experience preferred but not required.

• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.

• Compassionate communication style and a calm steady presence.

• Ability to work collaboratively with arrangers directors and administrative staff.

Pay Range:$21-$24/hr.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender gender identity national origin disability or veteran status.