Principal Program Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Principal of Technology & Business Operations at Docusign you will lead critical programs and operating mechanisms to enable Engineering and Product organizations to execute effectively at scale. This role focuses on translating leadership priorities into disciplined execution through strong operational rigor cross-functional coordination and reliable operating signal.

You will drive system and process improvements orchestrate complex technology initiatives optimize workflows manage planning and execution inputs ensure data integrity and oversee key cross-functional dependencies in support of the CTO organizations priorities. Acting as a senior execution partner to leadership you will work closely with Engineering Product Finance People Communications and Legal to ensure alignment clarity and predictable delivery.

This role requires comfort operating across levels - from hands-on ownership of complex operational work to senior level judgement and cross-functional leadership - and is expected to independently drive initiatives end to end while keeping leadership informed through clear proactive communication.

This position is an individual contributor role reporting to the Senior Director of Technology Development and Operations.

Responsibility

• Serve as a trusted execution and operations partner to senior leadership driving operational excellence across the CTO organization.

• Drive and coordinate rhythm of business activities across Product and Engineering (e.g. townhalls planning cycles OKR / program reviews operational cadences)

• Partner closely with Finance and Accounting on budgeting capitalization forecasting and investment tradeoffs ensuring accuracy transparency and compliance

• Manage budgets effectively for all of Product & Engineering including developing financial models forecasting analyzing variances and identifying cost optimization opportunities while maintaining quality and strategic alignment

• Partner with executive leadership to truly understand core business needs rigorously assess current operational states and develop actionable plans that drive significant process improvements and enhanced operational efficiency

• Lead complex cross-functional initiatives from problem definition through execution coordinating stakeholders across Finance Engineering Customer Support Marketing and Product

• Drive results without formal authority by cultivating a highly collaborative and high-trust team environment

• Apply deep project management expertise to clearly define workstreams establish precise milestones and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery

• Identify and manage program risks through rigorous risk assessments proactively raising prioritization and tradeoff decisions proposing effective mitigation strategies and developing alternative solutions in line with a defined risk management framework

• Design and optimize workflows for Product & Engineering leads including tooling processes and best practices

• Apply project management expertise to define clear workstreams establish ambitious yet achievable milestones and ensure all project activities are appropriately assigned and meticulously tracked for successful delivery

• Balance strategic vision with operational execution by making real-time decisions evaluating tradeoffs and identifying opportunities that enhance program outcomes and drive continuous improvement

• Facilitate comprehensive program planning and coordination to drive accountability across teams ensuring they deliver high-quality results consistently on time and within scope

• Establish and track critical operational metrics such as cycle time lead time deployment frequency success rates for product launches resource utilization and cost efficiency

• Design and implement dashboards that provide real-time visibility into program health operational performance and key metrics

• Establish robust mechanisms for company-wide information flow ensuring transparency and clarity including developing centralized communication platforms standardizing reporting cadences implementing regular cross-functional sync-ups and fostering a culture of proactive information sharing to break down silos

• Cultivate a culture that relentlessly accelerates launches and enhances velocity including championing agile methodologies promoting continuous improvement fostering a blameless post-mortem culture recognizing and rewarding efficient processes and empowering teams to make rapid informed decisions

• Shape and enhance the Product & Technology culture through initiatives such as internal and external newsletters orchestrating hackathons and establishing community forums all aimed at bringing people together and fostering a cohesive and innovative environment

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 15 years of impactful experience in program or technical program management within strategy and operations including a minimum of 5 years directly partnering with Product and Engineering organizations

• History of driving significant operational excellence within high-growth global technology environments transforming challenges into streamlined processes

• Experience with engineering metrics leading productivity frameworks and cutting-edge operational best practices with practical experience in establishing or enhancing technical KPIs OKRs or scorecards for engineering teams

• Experience leading and refining rhythm of business activities encompassing planning cycles executive reviews and comprehensive reporting to foster an efficient operational cadence

• A Bachelors degree in a technical field or equivalent practical experience

Preferred

• Masterful communication collaboration and stakeholder management skills allowing you to adeptly influence without authority and forge strong alignment across all organizational tiers even in complex matrixed structures

• Ability to comfortably navigate fast-paced ambiguous environments consistently demonstrating a proactive bias for action and a dedication to continuous improvement

• Strong people management skills by influencing diverse stakeholders resolving conflicts constructively and expertly leading teams through periods of change

• Robust technical and analytical skills with a proven ability to distill complex data into strategic actionable insights for executive stakeholders

• Experience leveraging data visualization and business intelligence tools like Tableau Looker or Power BI to drive insights at scale

• Experience in management consulting strategic operations or technical operations is highly valued

• Demonstrated comfort and effectiveness in collaborating with and presenting to senior leadership (VP-level and above) within executive settings

• Familiarity with modern Agile Lean or scaled delivery methodologies such as (e.g. SAFe )

• An advanced degree (e.g. MBA MS in Engineering or a related field) or specialized training in data analysis systems thinking or operational strategy

• Deep understanding of product development lifecycles and a track record of positively influencing outcomes across both product and engineering teams

• Experience in mentoring or guiding junior program managers or operational leads on best practices

• Experience navigating and contributing to complex SaaS architectures particularly within cloud-native and distributed systems

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

Washington Maryland New Jersey and New York (including NYC metro area): $193100.00 - $286500.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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