Technical Support Specialist I

Woodland, WA - USA

Yearly Salary: $ 70054 - 85155

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

DESCRIPTION

The County of Yolo is recruiting to fill one (1) regular full-time position in the class of Technical Support Specialist I in the Innovation and Technology Services Department.

The Position

The vacant position assists in the coordination operation and training of the countywide Information Services effort; assists in planning designing and organizing the operation of Information Technology systems and office automation products; and performs other related duties as required.

The ideal candidate has strong technical and customer service skills in an enterprise IT environment with hands-on experience providing front-line support for end users. This position requires the ability to diagnose and resolve hardware software and account-related issues; support desktops laptops mobile devices and common business applications; and accurately document and track work through a service management system. The ideal candidate has a positive customer serviceoriented attitude works collaboratively in a team environment and communicates technical concepts clearly and effectively to non-technical users. This candidate models The Yolo Way by demonstrating the Countys core values in support of the overall mission: Making a difference in the lives of Yolo County residents by enhancing the quality of life of our community. Visit the Yolo County website to learn more.

How To Apply

Interested applicants should submit a County of Yolo online employment application with attached verification of education / certification documents and complete responses to the required supplemental questions by the listed closing date. For additional important and detailed information see the Application & Selection Processsection of this job announcement.

ESSENTIAL FUNCTIONS

Review the full position description by clickinghere.

MINIMUM QUALIFICATIONS

Minimum Qualifications

The minimum qualifications required for a candidate to proceed in the selection process are as follow:

Education and Experience:

Sixty (60) semester units or ninety (90) quarter units with major course work in computer science management information systems business or public administration or a related field from an accredited college or university;

Completion of a certificate program in computer science or a closely related field AND two (2) years of technical experience in information technology systems;

Any combination of experience and education equaling four (4) years experience in information technology systems.

License:Positions in this classification require incumbents to possess and maintain a valid California drivers license Class C or higher to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

Verification of education or certification documentation must be submitted (uploaded / attached ) with the online application. See the Application & Selection Processsection of this job announcement for details.

APPLICATION & SELECTION PROCESS

Application Process

It is highly recommended that you print this job bulletin for future reference.Application information must be current concise related to the requirements in this job announcement. Your application should highlight all relevant education training and experience and clearly indicate how you meet the minimum qualifications for the position as of the date of your submission. See theEmployment Standards section of this job announcement for a list of minimum qualifications.

Incomplete applications will be disqualified.A resume may be included with your application; however it WILL NOT substitute for the information requested on the application. Ensure that relevant information to be considered in the screening for minimum qualifications step is included within the online application system fields. Additionally verification of education / certification and responses to the supplemental questions must be included with your submission as detailed below.

Attachments may be submitted through the following listed methods:

By uploading / attaching to the online application
By e-mail to
By fax to
By hand-delivery to 625 Court Street Room 101 Woodland CA 95695. Office hours are Monday through Friday 8:00AM to 5:00PM.

Please do not send originals. Copies of the required documents are acceptable. Any submitted documents will not be returned. Yolo County Human Resources is not responsible for the untimely delivery of materials sent via U.S. / specialized mail or County interoffice mail.

Verification of Education:Acceptable forms of educational documentation are official / unofficial transcripts or copy of a diploma or certificate that list the students name institution name field of study and date the degree was awarded.For recent graduates who have not received proof of their degree a letter from the registrars office stating that all requirements for graduation have been met and listing the field of study will be sufficient proof of graduation.Applicants who possess a degree or completed coursework that is not from an accredited college or university must submit one of the following:

A written statement from a U.S. accredited university or college that states that the applicant is qualified for entrance to a program of graduate studies for which a degree in a related field is required.
An evaluation of the applicants degree and coursework equivalency by a private organization that provides foreign credential evaluation services. The evaluation must include a comparison of comparable U.S. courses for content credit and grade.

All foreign transcripts or diplomas must be in English. If the institution does not provide these documents in English the applicant will need to provide a translation which has been done by a professional agency. The County of Yolo will accept education as equivalent to U.S. accreditation from institutions that are listed as members of the International Association of Universities (IAU). You may check for your school by visiting the IAU web site ( Note:Foreign language documents must include a precise word-for-word English translation of all foreign language documents. It is the responsibility of each applicant to prove to the satisfaction of the County that the applicant meets the specific requirements listed on the job announcement for each specific examination. The following is a list of private organizations that provide foreign credential evaluation services. Fees range from $50 to $400 per document; processing times vary from 5-20 business days. For further information please contact the organization(s). The County of Yolo does not endorse these business entities; this list has been developed for informational purposes only.

Educational Records Evaluation Service
601 University Ave. Suite 127 Sacramento CA 95825
Foreign Education Document Service
P.O. Box 151739 San Diego CA 92175
Center for Applied Research Evaluation & Education Inc.
P.O. Box 18358 Anaheim CA 92817
Global Services Associates Inc.
409 North Pacific Coast Highway # 393 Redondo Beach CA 90277
International Education Research Foundation Credentials Evaluation Service
P.O. Box 3665 Culver City CA 90231

Supplemental Questions: Supplemental questions are designed to elicit specific information regarding a candidates experience education and training. Responses should be consistent with the information on your application and are subject to verification. If a job included responsibilities applicable to several questions separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience write no experience for the appropriate question.

Selection Process

The following is a tentative schedule of steps that will occur as part of the selection process. The selection process steps and all listed dates may change with or without notice.

Screen for Minimum Qualifications
Screen for Best Qualifiedif applicable
Department Selection Interviews
Reference Checks
Conditional Job Offer Pending Pre-Employment Exams
- Drug & Alcohol Screen
- Department of Justice LiveScan
Confirmed Job Offer

Screening for Best Qualified:If applicable the applicants education training experience and responses to the supplemental questions will be evaluated to determine those applicants that are best qualified.

Contact Information:For questions about the position or about employment with the County please contact Human Resources by e-mail at or by phone at .

Equal Employment Opportunity:It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons regardless of sex sexual orientation race color ancestry religious creed national origin physical disability (Including HIV and AIDS) mental disability medical condition (cancer or genetic characteristics/information) age (40 or over) marital status pregnancy childbirth and related medical conditions or any other classification protected by federal state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at at least five (5) business days prior to the scheduled test date to request accommodation.Documentation from a medical doctor rehabilitation counselor or other qualified professional will be required.

Yolo County a place where YOU belong!

The average person spends one third of their life at work. Why not spend that time in an environment where you are seen for who you are celebrated for the diversity you bring and valued for your potential to contribute to an innovative and dynamic workforce Yolo County is committed to creating and sustaining an inclusive and equitable workplace which supports and values our diverse community.

Come join us! This is where YOU belong.

Required Experience:

DESCRIPTIONThe County of Yolo is recruiting to fill one (1) regular full-time position in the class of Technical Support Specialist I in the Innovation and Technology Services Department.The PositionThe vacant position assists in the coordination operation and training of the countywide Information ...