Hardware Support Engineer

What Youll Do

• Perform troubleshooting and proactive maintenance tasks on server equipment located within the data center.
• Collaborate with suppliers vendors data center personnel and customers to address hardware-related issues and ensure efficient resolution.
• Maintain accurate documentation of hardware configurations changes and issue resolutions.
• Contribute to the development and implementation of hardware maintenance processes and best practices.

Qualifications :

What Were Looking For

• Minimum of 3 years of professional experience in IT with a focus on hardware support.
• Excellent understanding of server architecture and components of PC hardware.
• Proven experience in diagnosing and troubleshooting hardware issues to resolution.
• Basic Linux/Unix knowledge.
• Familiarity with fundamental networking concepts including network devices InfiniBand IP addressing DNS gateways MAC addresses ping ifconfig traceroute etc.
• Familiarity with GPU clusters HW troubleshooting.
• Ability to independently identify and implement solutions for hardware-related challenges.
• Strong multitasking skills and effective time management abilities.
• Proficient English language skills (at least Intermediate level).

Nice to Have

• Familiarity with equipment from HP DELL Supermicro Gigabyte Arista Cisco APC.
• In-depth understanding of the operation of network and server equipment as well as data center infrastructure.
• Experience with BASH Python and AI to automate tasks.
• Enthusiasm for process automation and a proactive approach to enhancing efficiency.
• A strong desire to learn and stay updated with the latest advancements in hardware and technology.

Additional Information :

Benefits 

At Gcore we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth well-being and life beyond work: 

• Competitive compensation 
• Flexible working hours and hybrid or remote options depending on your role 
• Work from anywhere in the world for up to 45 days per year 
• Private medical insurance for you and your family* 
• Extra paid vacation and sick leave days* 
• Support for lifes important moments and celebrations 
• Language courses to help you connect and grow 
• Modern welcoming offices with snacks drinks and entertainment* 
• Team sports and social activities* 

*Benefits may vary depending on your location. 

Equal Opportunity Employer 

We provide equal opportunity to all applicants without regard to race color religion sex sexual orientation age gender identity gender expression national origin disability or any other legally protected characteristics. 

Remote Work :

Yes

Employment Type :

Full-time