Customer Excellence Associate

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation Camerican International Finica Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing insurance finance logistics food safety and information technology and supply the needs of retailers distributors food service chains hotels cruise lines and food manufacturers alike.

Position Summary:

The Customer Excellence Associate plays a key role in supporting the Retail Pre-Sale Customer Excellence functions. This position serves as the strategic lead for customer bids supports product costing processes and manages key customer-facing operations across retail markets. The role is highly cross-functional working closely with Sales Finance Supply Chain and Marketing to ensure seamless customer execution and best-in-class service.

Key Responsibilities:

1. Strategic Lead on Bids

• Owns organizes and delivers the end-to-end bids process for assigned retail customers
• Partners with Sales Finance Supply Chain and Category teams to gather data analyze requirements and prepare complete competitive bid submissions.
• Ensures all bid timelines documentation pricing components and internal approvals are completed accurately and on schedule.
• Tracks bid outcomes and provides insights for continuous improvement.

2. Costing Assistant

• Supports costing exercises for new and existing SKUs customer-specific programs and innovation initiatives.
• Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios.
• Reviews product cost models for accuracy and completeness prior to internal alignment.
• Assists in monitoring cost changes and communicates updates to key stakeholders.

3. Manage Foreign to Foreign (F2F) Business

• Acts as primary Customer Excellence representative in F2F business.
• Oversees F2F customer item setup maintenance and updates within internal systems.
• Coordinates new product introductions transitions and discontinuations.
• Supports daily business needs including order flow issue resolution deductions research and service-level monitoring.
• Builds strong customer relationships and ensures high service quality and responsiveness.
• Prepares all necessary documentation to ensure the customer can successfully clear cargo at the foreign port.

Core Competencies

• Proficiency in Excel (Advanced) and data-driven reporting required
• Strong analytical and problem-solving skills
• Strong organizational skills
• Effective communication and cross-functional collaboration
• High attention to detail and ability to manage multiple deadlines
• Customer-centric mindset with a focus on service excellence
• Ability to work autonomously and drive processes to completion

Salary: $60000 - $75000 annually plus bonus

Willing to consider candidates in any of our office locations including Elizabeth NJ Paramus NJ Miami FL or Carson CA. Our company will be relocating to a new corporate headquarters in Madison NJ in Q4 of 2026. Candidates should be comfortable with this upcoming change in location.

Our Benefits:

We care about your total well-being and will support you with the following subject to your location and role.

• Health: Medical dental and vision insurance Company-paid life accident and long-term disability insurance flexible spending accounts
• Wealth: Competitive pay annual bonus opportunity matching 401(k) with immediate vesting upon enrollment generous employee referral program
• Happiness:
  • Professional Growth: Online training courses virtual and classroom development experiences education assistance program
  • Work-Life Balance: Paid-time off parental leave flexible work schedules (subject to your location and role)
  • Team Building: Employee engagement and recognition programs wellness philanthropic and DE&I initiatives Company-sponsored celebrations and team-building events

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex race color religion ethnic or national origin gender sexual orientation gender identity or expression age pregnancy leave status disability veteran status genetic information and/or any other characteristic or status protected by national federal state or local law. Gellert Global Group is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact .