Director of Facility Field Services (Engineering & Maintenance)

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This is a Stanford Health Care job.

A Brief Overview
The Director of Engineering & Maintenance (E&M) is responsible for directing managing planning and developing the strategic direction of the Engineering & Maintenance department with focus on providing excellent patient experience through service to the care providers maintenance of facilities construction and activation of hospitals ambulatory clinics and facilities. These responsibilities include planning developing directing coordinating and evaluating the activities of the E&M department including collaboration and partnership with other Stanford Medicine departments. Manage personnel per the policies procedures goals mission and vision of Stanford Medicine and regulatory requirements of bodies such as The Joint Commission. Represents E&M efforts opportunities process improvements and resource requirements to senior leadership.

Locations
Stanford Health Care

What you will do

• Manage the collaboration with Construction Facility Planning and other functions on activities related to the construction and activation of Hospitals/Ambulatory Clinics and Facilities to include but not be limited to standards development design/submittal review construction inspection activation and E&M support as applicable.
• Act as primary Command Center representative in managing an event with the E&M Chief(s); with Stanford Medicine entities; the University; and with other departments as applicable. Ensures department is trained in response; assures all the applicable policies/procedures documentation maps in place for appropriate response.
• Develop and implements policies and procedures that guide and support the provision of services; ensure that policies and procedures are compatible with the function and goals of Stanford Medicine and which meet the external regulatory and statutory requirements.
• Direct the planning and transition to a sophisticated level of maintenance from preventive to predictive which will also entail planning and participating in the requirements development of for the right technology; planning will also include development of how the staff members respond troubleshoot organize their work and their response.
• Develop direct and maintain standards for quality and continuous improvement programs and initiatives including those related to customer interface operations emergency response finance and compliance with standards set by The Joint Commission and other regulatory guidelines.
• For strategic direction management and improvement create the metrics to monitor trends and patterns in the areas of (but not limited to) customer satisfaction; staff productivity; work volume; and regulatory compliance. Participates in compilation of benchmark data for Decision Support. Uses benchmark data for staffing operations and finance direction and decisions. Use of metrics to optimize workload division between staff and vendors.
• Direct financial activities of the department to include developing the annual operating budget to include 3-5 year planning; preparing monthly and quarterly variance reports; proactively preparing other statistics and reporting as required to continuously improve operations; managing expenses; and participating in planning and developing the annual capital budget to include long term planning.
• Maintain fluency technology and operational advances in the industry and develops strong relationships with industry counterparts to facilitate learning of best practices.
• Strategic planning oversight for staff training education workforce planning; engagement daily active management.
• Planning and directing what skills are needed in-house versus what skills should come from vendors.
• Administrative organization of the department to include assuring performance-based service contracts in place; internal information organization for easy retrieval.
• This position may require on-call availability during non-standard hours including nights weekends and holidays to meet business needs and respond to emergencies as necessary.

Education Qualifications

• Job requires a Bachelors degree in a work-related field/discipline from an accredited college or university. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position.

Experience Qualifications

• Seven (7) years of leadership experience in a facilities engineering at least five (5) of those years in Hospital or Ambulatory Clinic environment.

Required Knowledge Skills and Abilities

• Ability to communicate effectively both orally and in writing.
• Ability to develop long-range business plans and strategies.
• Ability to manage complex projects and resources (people costs time).
• Ability to strategize plan and implement change.
• Ability to understand draft and negotiate contractual agreements.
• Ability to work effectively both as a team player and leader.
• Knowledge and understanding of financial and statistical activity reports.
• Knowledge of principles and practices of organization administration fiscal and personnel management.
• Experience with operationalizing new construction.
• Knowledge of and experience with Computerized Maintenance Management Applications.
• Knowledge of and experience with Building Automation Systems.
• Knowledge of and experience with inpatient/outpatient regulatory requirements.
• Knowledge of and experience with building and fire life safety codes.
• Knowledge of and experience with incident command emergency response.
• Experience with developing metrics and dashboards. Familiarity with Lean JIT or Six Sigma techniques.
• Ability to act as both the thought-leader and operational expert around IT-Driven and IT-enabled process transformation.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients families and towards each other. C-I-CARE is the foundation of Stanfords patient-experience and represents a framework for patient-centered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.

You will do this by executing against our three experience pillars from the patient and familys perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

#LI-MH2

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.