Wirral Behaviour Change Team Leader

There has never been a more exciting time to join Wirral Council.

Weve got ambitious targets to meet and to achieve everything we have promised to our residents we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference.

Our vision is to secure the best possible future for our residents defined by the community prosperity we create and supported by our excellent people and services.

If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey then this could be the perfect job for you.

Wirral Behaviour Change Team Leader x 2

Fixed Term Contract 2 years which may be extended.

About the Role:

Wirral Borough Council is seeking an experienced and motivated Behaviour Change Team Leader to lead the Councils waste education engagement and behaviour change programmes.

This is a key leadership role within Environmental Services responsible for driving improvements in recycling participation reducing contamination and supporting waste minimisation across the borough. You will lead a team of Behaviour Change Officers work closely with operational managers and partners and play a central role in delivering the Councils Climate and Waste Management Strategies.

Key responsibilities

• Lead and manage the Behaviour Change Engagement Team ensuring high standards of performance quality assurance and staff support
• Develop and deliver targeted waste education engagement and soft enforcement programmes to improve recycling behaviours and reduce contamination
• Support the introduction and delivery of recycling initiatives and awarenessraising campaigns including circular economy principles
• Work alongside operational managers to improve the monitoring recording and analysis of contamination and presentation data
• Oversee load sampling activity and challenge contamination results where appropriate
• Provide advice and solutions directly to residents and households where waste issues are identified
• Lead engagement with schools community groups registered social landlords and partner organisations
• Develop relationships with key stakeholders including the Merseyside Recycling and Waste Authority
• Support the preparation of funding bids for wasterelated projects and initiatives
• Analyse service data citizen feedback and performance information to inform decisionmaking and service improvement
• Respond to customer enquiries and complaints and provide reasoned advice to elected members and stakeholders
• Ensure compliance with waste enforcement policies health and safety requirements and corporate governance procedures

About the candidate:

You will be a confident leader with strong communication and engagement skills able to influence behaviour change and manage complex stakeholder relationships. You will bring:

• Experience working within waste management recycling or environmental services
• Proven experience of supervising or leading staff in a service delivery environment
• Strong organisational planning and problemsolving skills
• The ability to analyse data and use insight to drive service improvements
• Excellent customer service skills with the resilience to manage challenging or sensitive situations
• Welldeveloped negotiation and relationshipbuilding skills
• Strong IT skills including Excel reporting systems and waste management software

Qualifications and experience

• Educated to ILM Level 3 or equivalent
• Experience applying waste recycling and street cleansing legislation and policies
• Experience of waste collection recycling or street cleansing services is desirable

In the first instance and for an informal chat or more information about the role please contact Terry Hendy Area Manager (Streetscene) at

Interviews to be held on either Monday 9^th March Tuesday 10^th March or Tuesday 17^th March 2026.

This post requires a DBS check. The Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at: you are a Wirral resident are unemployed or out of work and require help with your application please contact Involve Northwest employment and skills team on or contact 0 or 0.

If youre already a Wirral Council employee and as part of our Talent Strategy were committed to strengthening opportunities for our people to learn grow progress and thrive. For many of you this may be preparing and applying for your next role with us and were passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing

Working at Wirral

Youll also want to know what its like to work here so as a start:

Our values are more than just pieces of paper on our walls! Weve all played a role in developing these so they reflect the immense pride we have in what we do what matters to us what inspires us and inform how we think approach things and behave.

We believe in ensuring staff are well looked after staff wellbeing is a priority for us. Were serious about recognising and rewarding people for the great things they do. Youll benefit from our track record of developing growing and investing in our people.

We have a range of staff benefits including staff discounts an excellent pension scheme which includes a generous employer contribution rate immediate life cover and ill-health protection. We have a strong flexible working approach hybrid working family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive engaged culture everyone has a voice everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard; each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions difference and nurtures a sense of belonging. We encourage people from diverse backgrounds who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work we create the conditions to help you thrive and we mirror this in our recruitment process. If youd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact

^{Please note that in accordance with the Councils policy employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.}

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