Team Lead Work On Site (Yuma, AZ) Start Date

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Please note: This position is work on site at Yuma Arizona.

The Autonomous Vehicle Depot Operations Lead is the onsite management anchor responsible for the safe compliant and efficient operation of the autonomous vehicle fleet and the Depot Support team. This role requires a hands-on leader who can drive process excellence manage a team and ensure every vehicle is mission-ready according to strict safety and quality standards.

Key Responsibilities

1. Team Leadership and Management

• Supervision: Directly manage mentor and coach a team of Depot Support Specialists Fleet Deployment Specialists and/or Technicians across multiple shifts.

• Scheduling & Workforce Management: Create and manage daily staffing plans schedules and shift rotations to ensure appropriate coverage for 24/7 operations balancing cost efficiency with operational demand.

• Training & Development: Conduct new-hire onboarding continuous safety training and performance coaching; identify skill gaps and provide feedback to central training teams.

• Performance Management: Set clear performance expectations (KPIs) conduct regular performance reviews and address personnel issues driving a culture of accountability and continuous improvement.

2. Fleet Readiness and Quality Assurance

• Operational Execution: Oversee all depot processes including AV charging/fueling cleaning sensor calibration hardware installation/removal and pre-deployment quality checks ensuring 100% compliance with Standard Operating Procedures (SOPs).

• Quality Control: Establish and conduct daily quality audits and checks on vehicle readiness to ensure vehicles meet the highest standards for safety cleanliness and operational performance before dispatch.

• Facility Management: Manage daily depot logistics including vehicle staging flow inventory of parts/supplies and coordination of facility maintenance and infrastructure (e.g. charging stations).

3. Incident Management and Continuous Improvement

• Escalation Point: Serve as the primary escalation point for all depot-related incidents technical failures and field support needs; lead initial root-cause analysis (RCA) and implement immediate corrective actions.

• Data Analysis and Reporting: Monitor and report on key operational metrics (KPIs) such as vehicle availability depot throughput charging efficiency and incident rates. Translate data insights into actionable improvement plans.

• Process Optimization: Drive a Kaizen or continuous improvement mindset. Identify inefficiencies in depot processes and collaborate with engineering safety and product teams to implement new systems and streamlined SOPs.

• Compliance: Ensure strict adherence to all local state and federal regulations as well as company safety quality and environmental protocols.

4. Cross-Functional Collaboration

• Liaison: Act as the primary operational point of contact between the depot team and central stakeholders (e.g. Software Engineering Fleet Maintenance Safety and Dispatch).

• Vendor Management: Coordinate with third-party vendors for vehicle service facility maintenance and supply chain logistics.

Required Qualifications & Experience

• Education: Bachelors degree in Operations Management Logistics Engineering or a related technical field is strongly preferred Or equivalent practical experience in a high-volume operations environment will be considered.

• Experience: 3 years of proven experience in a supervisory or leadership role within a fast-paced environment such as logistics fleet management mobility services or a technology-driven operation.

• Technical Skills: Strong proficiency with data analysis tools (Excel Google Sheets) and experience using operations management software/dashboards (e.g. WMS ERP).

• Leadership: Demonstrated success in coaching developing and holding a diverse team accountable to measurable operational goals.

• Problem-Solving: Strong analytical and problem-solving abilities with a history of using data to drive operational decisions and process improvements.

• Physical: Willingness to be hands-on work in both indoor and outdoor depot environments and be available for on-call duties or flexible shifts as required by a 24/7 operation.

• Licensing: Must possess a valid drivers license and maintain a clean driving record.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL