Senior Manager, Pharmacy Operations Express Scripts (Memphis, TN)
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Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
Key Responsibilities
The Sr. Manager of Pharmacy Operations is responsible for the day-to-day processing of prescription orders for Express Scripts Pharmacy an Evernorth company. This position leads a team of pharmacy managers and supervisors that oversee staff level Technicians and Pharmacists. The Sr. Manager has responsibility for meeting performance metrics for their specific site: accuracy productivity and service delivery.
Essential Functions
Day-to-day order processing managing client and patient issue escalations to pharmacy and client-facing leadership teams.
Works with Director of Pharmacy Practice (DPP) to manage a quality review. This includes root cause analysis and coaching-feedback loops to the Technician and Pharmacist Supervisors for accuracy issues on a daily weekly monthly basis.
Manages productivity results managing calibrating and measuring all staff-level resources to consistent productivity targets for all functions.
Maintaining financial budgets and labor forecasts; performs monthly / quarterly service and productivity variance analysis.
Responsible for performance to Service Level targets and SLAs order TAT DIH targets etc.
Coaches mentors and leads a team of supervisors who manage staff-level pharmacists and certified technicians
Develops a leadership bench from within organization developing future Supervisors Team Leads and Operations Managers.
Leads enterprise-level Work Stream teams to achieve maximum quality and efficiency for key functions
Required Skills
Bachelors degree or higher preferred
At least four years relevant operations leadership experience front-end pharmacy operations preferred
Effective at managing change for a high producing workforce
Advanced problem solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
Analytical thinking demonstrated ability to leverage data for problem solving
Basic financial analysis skills
Demonstrated ability to delegate to direct and indirect reports ability to focus on top priorities
Excellent communication skills including written and verbal
Able to work towards specific deliverables and meet deadlines
Knowledge of PBM or Healthcare industry preferred
Excellent customer service skills required
Operations knowledge and experience required includes specific experience using data analytics and reporting as a means to manage Operational decision-making (staffing demand planning quality etc)
This role is hybrid out of the Memphis TN location.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Senior Manager
Key Skills
- IT Experience
- LTC Pharmacy
- Hospital Experience
- Pharmacy Software
- Infusion Experience
- Management Experience
- Pharmacy Residency
- Training & Development
- Pharmacy Technician Experience
- Supervising Experience
- Clinical Pharmacy Experience
- Compounding Medications
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
