Staff Associate, Psychopharmacology

About Child Mind Institute

Were dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. Weve become the leading independent nonprofit in childrens mental health by providing gold-standard evidence-based care delivering educational resources to millions of families each year training educators in underserved communities and developing tomorrows breakthrough treatments.

Position Details:

As part of the Clinical Administration team you will report to Senior Staff Associate. You will play a critical role in supporting clinicians patients and families throughout the treatment process by providing administrative functions. Your contributions will help create a seamless experience for patients and their families while supporting clinicians in delivering high-quality psychopharmacological care. This is an non-exempt full-time fully on-site position located in the San Francisco Bay Area (San Mateo). The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

You Will:

• Provide a high-quality patient experience for families receiving care at Child Mind Institute.

• Manage clinicians calendars ensuring efficiency of clinical time and schedule appointments in the electronic medical records (EMR) system.

• Facilitate the flow of phone and email communication between clinicians and patients.

• Collect initial patient information perform intakes and coordinate services.

• Check in patient appointments and process daily billing through the EMR system.

• Maintain accurate and updated patient records.

• Follow HIPAA guidelines and strictly protect personal health information.

• Manage prescription requests through the prescription inbox working closely with pharmacies and insurance companies to ensure accuracy.

• Handle prior authorizations and appeals for medication requests.

• Provide psychopharmacology support coverage for additional team members as needed.

You Have:

• 2 or more years of administrative or office experience required.

• High school diploma or GED required.

Our Benefits

Pay Range

The salary range for the position is posted. Factors such as candidates work experience education/training job-related skills internal peer equity as well as market and business considerations affect the salary offered within this addition this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role) if an authorization is granted to work outside of the location listed in this posting.

EEO Disclaimer

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

We provide equal employment opportunities to all employees and applicants for employment regardless of race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity gender expression age national origin ancestry citizenship status marital status military or veteran status physical or mental disability genetic information medical condition or any other characteristic protected by applicable federal state or local laws.

In compliance with California law we also prohibit discrimination based on reproductive health decision-making status as a victim of domestic violence sexual assault or stalking or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York we extend this prohibition to include status as a victim of domestic violence familial status or any other characteristic protected by the New York State Human Rights Law (NYSHRL).

Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job please contact our HR Department at

This policy applies to all aspects of employment including recruitment hiring promotion termination layoff recall transfer leaves of absence compensation benefits and training.