Returns Associate
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Job Location:
Spokane, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Do you pride yourself on a job well done Are you willing to give your best to every project Our Store in Spokane WA. West Location is looking for a diligent and reliable individual to join our team as a Returns Associate. As a part of our team you will be responsible for the accurate and timely handling all aspects of the defectives/returns process and safeguarding company assets. This position reports to the Assistant Manager or Store Manager. If you are a loyal conscientious individual who enjoys working within a team and are committed to doing a job well we want to talk to you! Prior knowledge of the shipping/receiving process and understanding of farm store merchandise would be helpful. Come be a part of our team and be rewarded for your high quality work.
We provide a fun and rewarding work environment excellent benefits a phenomenal employee discount and competitive pay. Position is full-time; North 40 is proud to be an equal opportunity employer.
Qualifications :
Primary Duties
Defectives and Returns
- Process defective returns that are sold through the check stand and returned to the store due to a defect by looking up the product using the vendor log and determining whether the product is a write-off or if the vendor needs to be contacted for return information.
- Process damaged product that is on the floor but has not been sold by issuing an in-store credit return for those defective items; use vendor log to determine if defective product is a write-off or if the item will be returned to vendor.
- Contact vendors for defective/credit items via phone email and fax and ship defective products back to vendor when necessary.
- Keep vendor logs updated by continually updating log as the information is received from vendors.
- File returns/defective paperwork.
Customer Repairs
- Send in repairs for customers for: Leatherman Gerber Fishing Rods Firearms and electric fence chargers.
- Make sure return paperwork is properly completed when sending in repairs for customers and that repair/shipping cost is accurate by putting orders into POS so that cashiers can accurately ring the price at checkout.
Safeguarding company assets
- Watch for and recognize potential theft and take appropriate steps to prevent report or handle these situations.
- Recognize safety and security risks and remedy the situation and alert proper personnel.
- Recognize safety hazards to self other employees and customers by performing duties accurately safely and securely and alerting appropriate person to problems or risks.
- Uses appropriate lifting techniques and abide by safety policy.
Other Duties as assigned including:
- Input Stihl and Honda warranty paperwork by going directly to the Stihl and Honda site after a customer makes a purchase and inputting their warranty information.
- Assist with processing E-com orders by printing orders running them through POS pulling and shipping orders directly from the Store and to the customer.
- Assist with incoming phone calls and customer service as needed.
- Backup cashier and receiver as needed.
- Performs any other duties as directed or assigned by supervisors.
Additional Information :
BENEFITS & COMPENSATION
We offer a competitive wage $17.13 - $18.50 a rewarding work environment and generous benefits and perks such as paid holidays a 401(k) option Health Savings Accounts (HSAs) medical dental vision and life insurance and a phenomenal employee discount on all products North 40 sells.
North 40 Outfitters is proud to be an Equal Opportunity Employer.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ... View more
