MS National ITSM Change & Release Manager Operate
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting execution and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Change & Release Manager-Job Description
Job Summary:
The role of a Change and Release Manager is to oversee and manage the process of implementing changes to an organizations IT systems. This includes planning scheduling coordinating and overseeing the implementation of changes to the organizations IT infrastructure applications and servicestominimize the risk of disruption and ensure that changes are delivered according to business needs.
Key Responsibilities
Change Management
Own and manage theend-to-end SAP change lifecycle(Normal Standard Emergency changes).
Ensure compliance withITIL Change Managementbest practices and organizational policies.
Chair CAB and fitness for launch release calls for GO/NO GO along with tech and business leaders.
Assesschange impact risk and dependenciesacross SAP modules
Chair and manageChange Advisory Board (CAB /eCAB)meetings.
Validate business justification technical readiness and rollback plans for all SAP changes.
Track and managechange collisions blackout periods and freeze windows.
Maintain change KPIs (success rate emergency changes failed changes).
Proven experience in managingteam& skilled and experienced problem solving.
Release Management
Plan and coordinateSAP release cycles(minor major patch support packs hotfixes).
Develop and maintainSAP release calendarsaligned with business priorities.
Coordinate releases acrossmultiple SAP systems(DEV QA PRE-PROD PROD).
Ensure alignment between SAP development BASIS testing and business teams.
Overseecutover planning go-live readiness andhypercaresupport.
Ensure releases are compliant with approval testing and documentation standards.
Manage dependencies with non-SAP systems and third-party vendors.
Governance Reporting & Continuous Improvement
Define document and improveChange & Release processesfor SAP.
Prepare dashboards and reports for:
Change success/failure rate
Emergency changes
Release quality metrics
Drive continuous improvement initiatives to reduce risk and downtime.
Conduct post-implementation reviews (PIRs) and root cause analysis.
Tools & Systems
Use ITSM tools such asServiceNow / Remedy / Jira Service Management.
LeverageSAP Solution Manageror similar toolfor change and release tracking.
Maintain documentation in knowledge management repositories.
Mandatory
610 years of experience inChange & Release Management.
In-depthunderstanding ofITIL processes
Hands-on experience withServiceNowor equivalent ITSM tools.
Strong leadership under pressure and crisis management skills.
Excellent communication and executive-level stakeholder handling.
Readiness for 24*7 coverage & support.
Preferred to have
ITIL v3 / ITIL 4 certificationCertified Scrum Master
SAP technical or functional background (BASIS ABAP SAP Functional modules).
Experience with SAP on cloud platforms (AWS Azure).
Travel Requirements
Not SpecifiedJob Posting End Date
Required Experience:
Manager
Key Skills
- Anti Money Laundering
- Machine Shop
- B2C
- Account Management
- Bus Driving
- Administration Support
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
