IN-Manager M365 & CollaborationINIT Services COIFSPAN India

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn more about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

A career within Information Technology as a Support Technician at Tech Hub involves providing first-line technical assistance and support for queries and issues related to application platforms. This position assists with maintaining optimal system functionality and ensures customer satisfaction through resolving technical problems.

Responsibilities:

• Handle escalated issues from Level 1 support related to Office 365 Intune Exchange Online SharePoint Teams and other collaboration tools.
• Diagnose and resolve complex technical problems with Microsoft 365 services and Google Workspace applications.
• Create and maintain detailed documentation of issues resolutions and configurations within the ticketing system.
• Work closely with Level 1 support engineering teams and other stakeholders to resolve issues and improve system performance.
• Configure and manage Google Workspace settings security policies and user accounts including managing mobile devices and performing security audits.
• Provide guidance and training to users on Google Workspace and Vault functionalities including onboarding and offboarding procedures.
• Manage security settings enforce policies and ensure data governance and compliance within the organization.
• Monitor system performance identify potential issues and implement solutions to maintain optimal system functionality.
• Create and maintain documentation knowledge base articles and best practices for Google Workspace and Vault administration.
• Manage data retention policies for eDiscovery purposes.
• Ensure proper recording and closure of all reported issues

Mandatory skill sets:

• Strong understanding of Microsoft 365 including Exchange Online SharePoint Online Teams OneDrive and Intune.
• Proven ability to diagnose and resolve complex technical issues.
• Understanding of cloud services and platform-as-a-service (PaaS) offerings.
• Familiarity with tools Prince 2 and Pmp

Preferred skill sets:

• Relevant Microsoft 365 certifications (e.g. MS-900 MS-100 MS-101) and Google Workspace Administrator Certification.

Years of experience required:

8 yrs

Education qualification:

Any Ug/Pg

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date