Registration Website & Mobile App Build Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Registration Website & Mobile App Build Specialist is a consultative technical resource responsible for designing and building event websites and mobile apps that drive client this client-facing role you will lead strategic conversations with meeting planners and clients to understand their needs then translate those requirements into intuitive branded digital experiences. Youll work cross-functionally with our internal teams to ensure each project aligns with client goals. This position offers the opportunity to work with multiple design and front-end technologies propose creative solutions and continuously learn in a fast-paced collaborative environment. This is primarily a virtual position; however we may transition to a hybrid model on occasion asking the team to come into the office a couple of days per week.

What Youll do

• Demonstrate detailed product knowledge when assisting clients via phone call and email

• Manage all aspects of event website creation and maintenance:

  • Create online attendee registration websites in line with client branding

  • Consult with clients on design and functionality to ensure goals and objectives are met

  • Create reports based on event requirements and make them readily available to clients and internal teams

• Manage all aspects of mobile app creation and maintenance:

  • Create and maintain mobile apps

  • Present solutions and offer best practices to help clients meet their goals and objectives

  • Oversee mobile application projects from kick-off to launch

• Maintain high quality event website and mobile app delivery within specified SLA and internal processes

• Manage several concurrent projects while adhering to project milestones and internal metrics

• Provide advice consultation and training to clients based on industry best practices

• Offer best-in-class technical support backed by timelines created specifically for each project

• Communicate effectively with internal teams and client stakeholders to strengthen relationships

• Create and maintain templates based on client requirements

• Partner with operations and account management to support clients long-term account goals

What Were looking for

• Comfortable working in NORAM shifts

• Cvent platform experience is required; SpotMe Groupize and Stova are a plus

• Bachelors degree with strong academic credentials preferred

• Minimum of 3 years of work experience preferably in the meetings industry software or other high-tech industry

• Strong confident and outgoing telephone presence and solid customer presentation skills

• Highly articulate and diligent yet able to simplify complex concepts into laypersons terms for greater understanding

• Ability to work well under pressure and maintain professionalism in demanding circumstances

• Proficient in Microsoft Office is required

• Proficient in HTML CSS JavaScript and other front end web development languages is a plus

• Photo editing (e.g. Photoshop) is a plus

• Outstanding communication skills; able to communicate at various levels of the organization and tailor written and verbal messages in English to fit particular audiences with focus on client-facing experience

• Excellent collaboration and teamwork skills with the ability to work in a global geographically dispersed environment

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!