Technology Support III Application Support
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Equities Market Production organization you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
- Monitors trading application stack and critical batch processing to ensure operational stability
- Engages regularly with business client services infrastructure and other stakeholders of supported applications
- Resolves day-to-day issues impacting the application stack acting as the first point of contact for Technology and Business
- Collaborates closely with the Digital Platforms development team to understand issues and drive resolutions
- Creates continuously improves and maintains real-time monitoring dashboards for system operability and performance
- Manages the on-boarding of new businesses clients and applications to the teams portfolio
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Undergraduate degree in a numerate subject (e.g. mathematics engineering computing science)
- Experience with Control M and Autosys Scheduler
- Experience developing and supporting applications built on Python Java framework
- Experience with relational databases and ability to write complex SQL queries
- Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL)
- Proficiency with incident and problem management best practices including resource coordination stakeholder communication root cause analysis and incident post mortems
- Experience adopting and implementing SRE and/or DevOps practices and tools
Preferred qualifications capabilities and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working knowledge of public cloud
- Demonstrated knowledge of Networking/Infrastructure
- Experience with KDB or other non-SQL databases
- Experience supporting public/private cloud-based Java or e-commerce applications a plus
- AWS certifications preferred (Cloud Practitioner Architect and/or Developer Associate)
- Working knowledge of Grafana and Tableau is a plus
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
