Director-Golf

Orlando, FL - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

JOB SUMMARY

Functions as the strategic business leader of the Golf Department. Responsible for golf operations including guest and employee satisfaction sales and revenue management and the financial performance of the department. As a member of the Executive Committee develops property-wide goals and strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the golf/course management; member of Professional Golfers Association (PGA) member or Ladies Professional Golfers Association (LPGA) (Membership required for US locations only).

2-year degree from an accredited university in Business Administration or related major; 1 years experience in golf/course management; member ofProfessional Golfers Association (PGA)or Ladies Professional Golfers Association (LPGA) (Membership required for US locations only).

CORE WORK ACTIVITIES

Managing Golf Operations

Monitors the playing time of golfers to ensure optimal speed of play on the course.

Conducts regular tours of the course to evaluate course conditions.

Develops the Golf departments Operating Strategy and leads its execution.

Works with Grounds Superintendent to ensure course is maintained in accordance with brand specific Golf Standards and sound agronomic practices.

Managing Golf Revenue Management Goals

Makes decisions or recommendations regarding rates per round retail pricing and services offered to enhance the sales performance of the department.

Manages financial performance of the golf department to achieve or exceed budget expectations.

Adjusts services to meet customer demand and budget expectations.

Oversees the booking of tee times to ensure maximum yield.

Ensuring Exceptional Customer Service

Displays leadership in guest hospitality exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Strives to improve service performance.

Establishes guidelines so employees understand expectations and parameters.

Conducting Human Resources Activities

Ensures corrective action is taken to continuously improve results.

Remains visible and accessible to employees.

Reviews and manages controllable expenses such as labor quality and quantity of grass seed lawn chemicals inventory levels uniforms utilities etc.

Reviews findings from guest feedback with employees to develop appropriate corrective action.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Hires Golf team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Creates appropriate developmental plans and developing team members based on their individual strengths development needs career aspirations and abilities.

Sets goals and expectations for direct reports using the performance appraisal process and holding staff accountable for successful performance; coaching team by providing specific feedback to improve performance.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Establishes and maintains open collaborative relationships with direct reports and entire golf team.

Utilizes employee feedback and an open door policy to address employee problems or concerns in a timely manner.

Ensures employees are treated fairly and equitably.

Celebrates successes and publicly recognizing the contributions of team member.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Director

DescriptionJOB SUMMARYFunctions as the strategic business leader of the Golf Department. Responsible for golf operations including guest and employee satisfaction sales and revenue management and the financial performance of the department. As a member of the Executive Committee develops property-wi...