Associate Service Manager
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Job Summary
We have an exciting opportunity for a Associate Service Manager to join our growing team.
The role focuses on the effective coordination of IT service management activities ensuring services are stable well-governed and delivered in line with contractual and operational expectations. You will act as a facilitator between clients internal teams and suppliers helping to manage incidents changes risks and service performance.
Key responsibilities:
- Build strong working relationships with client counterparts to support effective communication trust and service outcomes.
- Coordinate day-to-day IT service management activities to ensure services are delivered in line with agreed contractual and operational expectations.
- Manage and facilitate core ITSM practices including incident major incident problem change and service request management.
- Act as a point of coordination between clients internal delivery teams and suppliers to support effective service outcomes.
- Ensure ITSM processes procedures and documentation are accurate current and aligned with agreed standards and governance.
- Monitor service performance against SLAs OLAs and KPIs escalating risks or issues where service levels are threatened.
- Produce and support service performance reporting by compiling relevant data translating it into clear narrative and ensuring timely distribution to support governance and decision-making.
- Facilitate service governance forums and support service performance discussions with internal and external stakeholders.
- Identify operational risks to service delivery and support the development and tracking of appropriate mitigation actions.
- Facilitate continual improvement activities by identifying opportunities from service performance stakeholder feedback and operational insight and supporting the delivery of measurable improvements.
- Ensure services are delivered in compliance with information security policies regulatory requirements and internal standards.
- Apply organisational methodologies templates and best practices consistently across service delivery activities.
Qualifications :
- ITIL4 Foundation is desired.
- Strong understanding of ITIL framework and best practices.
- Experience with presenting analysis and visualisations to communicate complex messages.
- Proficiency in ServiceNow including building reports dashboards and working with Performance Analytics.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Data analysis skills Ability to interpret large datasets identify key insights and present them clearly using standard office suite including Word Excel and PowerPoint.
Additional Information :
Netcompany Academy
Through our Netcompany Academy we offer a diverse range of courses seminars and certifications carefully curated to support your development. As you advance in your career the Academy tailors its offerings to enhance your managerial skills deepen your understanding of methodologies hone your leadership abilities and fine-tune your strategic acumen.
As you progress through the content youll naturally take on more responsibility and network with your peers.
Essentials
- Must be willing to do UK based travel for projects.
- Must have the right to work in the UK
- Must be able to attain a UK Security Clearance
Benefits include
- 25 days holiday
- Private Medical Health care via Vitality
- Pension contribution Life Assurance
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle encompassing restaurants supermarkets travel leisure activities and health and well-being services.
- Access to our Employee Resource Groups our groups represent diverse backgrounds and provide a platform for colleagues to connect learn and support one another.
Company information
Join Netcompany where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024.
At Netcompany we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy emphasizing high agility and promoting flexibility enabling everyone to contribute their best.
Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europes most accomplished IT companies we have expanded our headcount globally to 7400 employees and have offices in UK Denmark Norway Poland Holland and Vietnam.
Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in so please let us know if you wish your application to be considered under this scheme.
If you need any reasonable adjustments or extra support during the recruitment process please contact us at .
#LI-RS1
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
MUST BE BASED IN THE UK AND FULL RIGHT TO WORKJoin Netcompany in leveraging technological innovations to foster societal transformation.Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. As one of the f ... View more
