Orden Entry Supervisor
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
ABOUT ABBOTT
At Abbott were dedicated to helping people live more fully in everything we do. Were creating the future of healthcare through lifechanging technologies and products that make you healthier and stronger quickly identify when you have a medical need and treat conditions to help you get back to doing what you love.
With headquarters in north suburban Chicago we serve people in more than 160 countries with leading medical devices diagnostics nutrition products and branded generic medicines. Our 115000 colleagues are helping millions of people to live better and healthier every day around the world.
WORKING AT ABBOTT
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
A company named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
Career development with an international company where you can grow the career you dream of.
A company named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
THE OPPORTUNITY
Abbott Diabetes Care (ADC) develops innovative products and technologies that help people with diabetes manage their condition and live fuller lives. As part of Abbotts medical devices portfolio the division delivers advanced reliable and patientcentered solutions that support both healthcare professionals and individuals worldwide.
We are currently looking for a Supervisor Order Entry to join our ADC team in Madrid.
WHAT YOULL DO
- Establish clear roles and responsibilities for the Order Entry (OE) team including vacation backup arrangements and a single point of contact for the sales network ensuring smooth oversight of the endtoend process.
- Develop or review comprehensive protocols for managing traditional OE and Home Delivery OE ensuring errorfree order intake timely order creation and prompt incident resolution with proactive communication to the sales organization.
- Define daily weekly and monthly KPIs that cover the entire cyclefrom order entry to invoicing and paymentwhile monitoring and managing incidents throughout the process.
- Act as a dedicated service provider to the sales network minimizing the need for their involvement in operational followup unless their support is expressly required.
- Ensure compliance with all company procedures and quality standards relating to Order Entry activities.
- Ensure all activities comply with quality system requirements.
- Implement and maintain the effectiveness of the order entry system.
- Identify highlight and implement efficiency improvements across the OE team.
- Supervise and ensure adherence to Good Distribution Practices (GDP) both internally and across external contracted warehouses.
- Manage billing incidents and competitions in collaboration with the Credit and Collections Department.
- Oversee and coordinate Breda information regarding backorders and List Number changes ensuring timely communication to local departments.
- Deliver complete administrative and customer service support.
- Highlight potential noncompliance issues to the Controller.
REQUIRED QUALIFICATIONS
- University Degree in Business Administration or related field.
- 35 years of experience in Order Entry and/or Customer Service.
- Strong communication skills both verbal and written.
- Fluent in English and Spanish.
- Solid knowledge of customer master systems.
- Strong MS Office proficiency.
SKILLS / PREFERRED QUALIFICATIONS
- Experience with SAP S/4HANA or other ERP systems.
- Strong business orientation and customerfocused mindset.
- Demonstrated team player with collaborative attitude.
- Ability to drive efficiency improvements and manage complex operational processes.
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The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
ADC Diabetes Care
LOCATION:
Spain > Madrid : Quintanavides
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
Manager
Key Skills
- Databases
- Computer Hardware
- Typing
- Microsoft Office
- Data Entry
- Computer Skills
- Microsoft Word
- Office Experience
- 10 Key Calculator
- Microsoft Excel
- Order Entry
- Word Processing
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
