Account Director

We are seeking an experienced Account Director to oversee a large complex government account. This is a highly client-facing role requiring strong leadership hospitality-focused service delivery and financial accountability.

Key Responsibilities

• Lead revenue growth and ensure profitability for the assigned confidential account
• Act as the primary client contact ensuring exceptional service delivery and relationship management
• Oversee daily operations across two service lines: Housekeeping and Maintenance/Handyman Services
• Lead mentor and support on-site Managers and their teams
• Manage staffing levels and workforce planning in alignment with seasonal demands
• Oversee resource planning scheduling and operational execution
• Maintain high standards of service quality with a strong hospitality mindset
• Drive client satisfaction issue resolution and long-term account retention
• Oversee financial responsibilities including:
  • Month-end financial processes
  • Budget management and forecasting
  • Understanding and oversight of staffing and payroll budgets
• Ensure compliance with safety quality assurance and government contract requirements
• Support recruitment onboarding and training initiatives
• Identify opportunities for operational improvement and account growth

Competencies for Success

• Strong leadership presence with the ability to influence and inspire
• Results-oriented with a focus on operational excellence
• High level of accountability for performance and outcomes
• Exceptional interpersonal communication and client management skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Data-driven and comfortable using technology to support decision-making
• Collaborative and inclusive leadership style

Qualifications :

Qualifications

• Minimum 2 years of operational experience in Integrated Facilities Management
• Experience managing large on-site teams; multi-site experience is an asset
• Strong hospitality or service-driven background
• French (Francophone) required English required
• Understanding of technical and operational service delivery
• Flexibility to work extended hours during peak operational periods including occasional weekends
• Ability to travel overnight when required
• Must pass a Federal Criminal Background Check
• Must have a clean drivers abstract

Additional Information :

Additional Information

WHATS IN IT FOR YOU

• Be part of an industry thats more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND1

Remote Work :

No

Employment Type :

Full-time