Human Capital Service Centre, Associate (Contract)

Toronto - Canada

Monthly Salary: $ 45800 - 76300

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Associate

Job Description & Summary

The Human Capital Service Center (HCSC) is a bilingual and transactional team that provides efficient effective support for all areas of Human Capital and the business in executing Human Capital related transactional and administrative activities. The Team functions as a primary HC point of contact in the resolution escalation or routing of inquiries as needed in line with HC protocols and guidelines.

This position reports to the Manager Human Capital Service Center (HCSC)

Meaningfulworkyoullbe part of

As aHuman Capital Service Centre Associateyoullwork as part of a team of problem solvers helping to solve business issues deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

Responsible for providingfront-facingadministrativesupport to routine questions completeinquiries andprovidestransactional support to HC process firmwidewhileworking in collaboration with the HR Business Partners (HCBP)Centresof Excellences and the HC ServicesOperationsTeam

Provide nextleveladministrativesupport for query resolution and complex inquiries across Core HR Disability Leaves OffboardingPayrollGlobal Mobility Campus Recruitment and Data Management & Reporting

Leverage strong knowledge ofHC processes and programs toresolvead hoc requestsandescalationsin alignment with statutory legislation andHCpolicies

Escalate issues and resolve matters in partnership withTeam Lead andHCSC Manager

Prepare and deliver a variety of HCSC communications including leave agreements employment verification lettersclawbacks process documentation and otherrelated materials

Prepare and reviewpayroll inputs and data loads prior to payroll cutoff

Complete process updates and deliver training to HCSC administrators while providing onthejob coaching and collaborating with teams to resolve ongoing queries and issues.

Collaborate with the HC Technology Team to support HC systems and resolve technical escalations while partnering with HCBPs and the HC ServicesOperationsTeam to enable effective HR operations

Projectassistanceas required and other duties as assigned

Experiences and skillsyoulluse to solve

Experiencein a Human Capital environment or in anHR Administrative/CoordinatorRole

Strong technicalexperienceinWorkday Service Now Ticketing MicrosoftTools including Copilot Agents BOTsandusingAlteryx automation solutions

Strong customerservice orientation with the ability to work effectively with stakeholders at all levels

Exceptional attention to detail and experience handling confidential data with discretion while adhering to internal datagovernance processes

Strong communicationskills with the ability to consult build relationships andfacilitatediscussions

Excellent verbal written organizational timemanagement and listening skills

Ability to review work for accuracy and completeness

Strong judgment problemsolving skills and commitment to valuing diverse perspectiveswith the ability tomultitaskmanageand delivercompeting priorities in a fastpaced environment

PwC Canadaiscommitted to cultivating an inclusivehybridwork environment. Exactexpectations for your team can be discussed with your interviewer

This is a12-monthfull-timecontractopportunity

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $45800 - $76300. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach ranges may vary for positions in other locations. At PwC Canada base salary is determined by your skills experience qualifications and work addition to base salary eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyoulllove PwC

Wereyoullbe a part ofdiverseteams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more aboutourApplication Process andTotal Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First NationsMétisand Inuit Peoples. We recognize the systemic racismcolonialismand oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Communication Confidential Information Handling Conflict Resolution Coordinating Staff Data Quality Documentation Administration Emotional Regulation Empathy Employee Data Management Employee Engagement Strategies Employee Life Cycle Employee Relations Employee Terminations HR Software Human Resources (HR) Metrics Human Resources (HR) Policies Human Resources (HR) Service Delivery Human Resources (HR) Shared Services Human Resources Assistance Human Resources Management (HRM) Inclusion Intellectual Curiosity 6 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Were committed to providing accommodation throughout the application interview and employment process. If you require accommodation to be at your best please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started so we know you have questions about how and why we use it. At certain points during our recruiting process we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly without seeing identity information such as your name or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills experience and likely success at PwC Canada. While AI supports parts of our recruitment process final hiring decisions always involve human review. For more information about our use and protection of your data please refer to our Privacy Policy ( tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.

Lutilisation de lintelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement nous comptons sur lIA pour améliorer votre expérience. Par exemple pendant lexamen du curriculum vitæ ou lélaboration dune liste de recommandations personnalisées un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour lentrevue. LIA nous aide à mieux lutter contre les préjugés car lévaluation des candidats se fait de façon juste et équitable sans que les informations didentification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et dévaluer le lien entre leurs compétences leur expérience et leurs chances de réussir chez PwC Canada. Bien que lIA facilite certaines étapes de notre processus de recrutement les décisions finales dembauche sont toujours prises par des personnes. Pour en savoir plus sur lutilisation et la protection de vos données personnelles consultez notre politique sur la protection des renseignements confidentiels ( Experience:

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Human Capital (HC)Management LevelAssociateJob Description & SummaryThe Human Capital Service Center (HCSC) is a bilingual and transactional team that provides efficient effective support for all areas of Human Capital...