Senior Advisor, Client Advisory
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
Job Title: Senior Advisor Client Advisory
Location: Remote U.S.
Reports to: VP Managed Services
TTEC is seeking a Senior Client Advisor to serve as the strategic partner and primary point of accountability for one of our most enterprise this senior individualcontributor role you will provide thought leadership across complex technology ecosystems ensure operational excellence and guide the client through optimization modernization and continuous improvement initiatives.
This role is ideal for a seasoned professional with deep enterprise experience who excels at influencing strategy managing large-scale programs and elevating client outcomeswithout direct people management responsibilities.
What you will be doing:
Strategic Client Partnership
- Serve as the trusted advisor and main liaison driving solution performance operational quality and service excellence.
- Build strong executivelevel relationships and proactively identify opportunities to improve processes systems and overall client experience.
- Facilitate alignment across multiple support partners with a focus on maximizing TTEC Digital value and minimizing our operational risks.
- Define and uphold service-level expectations while ensuring alignment to client goals and strategic roadmap.
Program & Solution Leadership
- Lead the planning design execution and postproduction phases of medium to largescale technology initiatives.
- Oversee the delivery of integrated solutions across multiple platforms applications and environments.
- Provide guidance on bestfit methodologies tools and practicesbalancing Agile and traditional approaches as needed.
Governance Risk & Change Management
- Establish clear governance structures steering committees and communication frameworks to ensure alignment and accountability.
- Anticipate and mitigate risks manage scope changes and drive resolution of complex issues impacting program success.
- Guide clients and internal teams through major system changes ensuring readiness transparency and stakeholder confidence.
Operational Excellence
- Ensure project milestones deliverables and reporting requirements are met using agreed-upon processes.
- Deliver highquality dashboards status updates documentation and executive communications.
- Oversee ongoing management integration and enhancement of CCC systems and related 3rdparty vendor interfaces.
What skills and experience you bring:
- 15 years direct experience managing large complex toll system projects and contract and system provider oversight including architecture design system integration and testing.
- 8 to 10 years hands on experience managing toll collection technologies electronic payment video and traffic management systems.
- 10 years leading complex enterprisescale technology programs (network infrastructure telephony or software environments).
- 5 years implementing and sustaining backoffice or serverbased systems in multiapplication ecosystems.
- Demonstrated experience operating as a senior IC within large enterprise environments (consulting outsourcing or managed services preferred).
- Expertise in blending Agile and traditional PM practices to fit project and client needs.
- Proven ability to influence senior stakeholders navigate ambiguity and drive strategy and decisionmaking without formal authority.
- Exceptional communication analytical and problemsolving skills with a strong sense of ownership and followthrough.
- PMP certification and Bachelors degree required.
- Ability to travel up to 20%.
You are:
- A forwardthinking strategist who can connect business goals to technology outcomes.
- A collaborator who excels in crossfunctional environments and builds alignment with ease.
- A highly organized detailoriented program leader comfortable managing multiple priorities and fast-moving initiatives.
- A strong presenter who can translate complex information into insights for executives clients and technical teams.
$175000 - $195000 a year
We offer a competitive compensation package that includes bonus comprehensive benefits and career progression.
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#LI-REMOTE
Please note: We are only accepting applications from candidates residing in Arizona Colorado Florida Georgia Illinois Indiana Massachusetts Michigan Minnesota Missouri New Jersey New York North Carolina Oklahoma Pennsylvania Tennessee Texas Virginia DC Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical dental vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- Loan Processing
- Sales Experience
- Continuous Integration
- Iis
- Risk Management
- Banking
- Strategic Planning
- Curriculum Development
- Administrative Experience
- Program Design
- negotiation
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
