Wirral Behaviour Change Officer

There has never been a more exciting time to join Wirral Council.

Weve got ambitious targets to meet and to achieve everything we have promised to our residents we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference.

Our vision is to secure the best possible future for our residents defined by the community prosperity we create and supported by our excellent people and services.

If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey then this could be the perfect job for you.

Wirral Behaviour Change Officer x 10

Fixed Term Contract 2 years which may be extended.

About the Role:

Wirral Borough Council is seeking a motivated and confident Behaviour Change Officer to help drive positive recycling and waste behaviours across the borough.

This is a frontfacing communityfocused role where you will engage directly with residents households and stakeholders to increase recycling reduce contamination and minimise residual waste. Using a mix of education engagement data insight and soft enforcement you will play a key role in supporting the Councils environmental priorities and improving service outcomes.

Key responsibilities

• Proactively visit and engage with households and stakeholder groups to encourage positive recycling and waste behaviours
• Carry out bin checks issue bin stickers report broken or additional bins and address contaminated bins
• Undertake waste load sampling to assess contamination levels and challenge results where appropriate
• Respond to customer enquiries and complaints in a timely and professional manner
• Prepare and deliver education sessions and presentations on recycling and waste to schools community groups landlords and council employees
• Support the implementation of new recycling and waste initiatives
• Work closely with Waste Management teams and Corporate Communications to support campaigns and publicity
• Analyse data and contribute to performance monitoring and reporting
• Explain waste enforcement policies to residents and raise instances of noncompliance where required

About the candidate:

You will be confident approachable and persuasive with the ability to influence behaviour change in a respectful and constructive way. You will bring:

• Knowledge and experience of waste management recycling or environmental services
• Excellent communication and customer service skills with the ability to adapt your approach for different audiences
• The confidence to deal with challenging situations and undertake soft enforcement activity
• Strong organisational skills with the ability to manage a varied workload
• Good IT skills including the use of databases Excel and reporting tools
• The ability to analyse information and recommend practical solutions
• A commitment to delivering highquality public services and living the Councils values
• A full driving licence is required and you must be able to travel across the borough.

Qualifications and experience

• Educated to degree level or equivalent or educated to GCSE/Alevel standard with relevant experience
• Experience working in waste collection recycling or street cleansing is desirable
• Experience of project delivery and performance monitoring is an advantage

In the first instance and for an informal chat or more information about the role please contact Terry Hendy Area Manager (Streetscene) at

Interviews to be held on either Monday 9^th March Tuesday 10^th March or Tuesday 17^th March 2026.

This post requires a DBS check. The Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at: you are a Wirral resident are unemployed or out of work and require help with your application please contact Involve Northwest employment and skills team on or contact 0 or 0.

If youre already a Wirral Council employee and as part of our Talent Strategy were committed to strengthening opportunities for our people to learn grow progress and thrive. For many of you this may be preparing and applying for your next role with us and were passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing

Working at Wirral

Youll also want to know what its like to work here so as a start:

Our values are more than just pieces of paper on our walls! Weve all played a role in developing these so they reflect the immense pride we have in what we do what matters to us what inspires us and inform how we think approach things and behave.

We believe in ensuring staff are well looked after staff wellbeing is a priority for us. Were serious about recognising and rewarding people for the great things they do. Youll benefit from our track record of developing growing and investing in our people.

We have a range of staff benefits including staff discounts an excellent pension scheme which includes a generous employer contribution rate immediate life cover and ill-health protection. We have a strong flexible working approach hybrid working family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive engaged culture everyone has a voice everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard; each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions difference and nurtures a sense of belonging. We encourage people from diverse backgrounds who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work we create the conditions to help you thrive and we mirror this in our recruitment process. If youd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact

^{Please note that in accordance with the Councils policy employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.}

^{It is Council policy not to re-appoint any employee who has left under the terms of the Councils Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package unless in exceptional circumstances.}

^{Applications will be accepted until midnight on the closing date.}

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^{We do not accept applications or CVs from recruitment agencies unless otherwise stated. Therefore any candidates submitted via a recruitment agency will not be considered for this role.}