Product Owner GCDM ING Hubs

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ING Hubs Romania offers 130 services in software development data management non-financial risk & compliance audit and retail operations to 24 ING units worldwide with the help ofover2000 high-performing engineers risk and operations professionals.

We started out in 2015 as INGs software development hub then steadily expanded our range to include more services and we provide borderless services with bank-wide capabilities andoperatefrom two locations: Bucharest and Cluj-Napoca.

Our tech capabilitiesremainthe core of our business with more than 1800 colleagues active in Dataand AnalyticsTechTech Foundation andChannelsRetail Core Banking and Architecture andGlobal Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment where fair and constructive feedback is encouraged.

For us driver of our are guided and rewarded by a shared desire to make the world a better place one innovative solution at a time. Our colleagues make it their job to do impactfulthingsand they love doing it in good company. Do you

The Mission

Our Global Customer Data Management (GCDM) Tribe contributes to the ING strategy by delivering customer data services which can be globally integrated into the mobile web and assisted channels of our consuming entities: ING Retail Business Banking and Wholesale Banking. The Tribe is globally organised with over 160 people working in Amsterdam Manilla Bratislava Bucharest and many more ING countries.

The Tribe consist of three different domains strongly engrained with architects and engineers and supported by a CoE customer data management.

Individual organisation and user access (party) data management

Mandates and permissions data management

Supporting Digital products & Platform digital products

In the Party Data Management Domain we are searching for a Product Owner to join one of our feature squads responsible for delivering a suite of global data services to manage validate and govern data related to individuals and organisations. These services include a front-end backend components and are delivered on our platform OnePAM.

What are we looking for

A data delivery and customer obsessed colleague who embraces change in a fast-paced dynamic and international environment contributing to our ambition to ensure that all Retail Business Banking and Wholesale Banking customers have ONE customer experience within ING irrespective of the products channels or segments they are using.

Your Day to Day

As Product Owner it will be your responsibility to deliver global customer data services that enable business processes to manage validate and govern data attributes that describes individuals and/or organisations their identity legality and contractual agreements.

Main Duties and Responsibilities of Role:

Develop requirements and cooperate with engineers (a.o. process- & data mappings feature files sequence diagrams swaggers) throughout the product development in the form of Epics Features and Stories;

Facilitate refinement sessions to clarify and size requirements; in your own squad but also in ING entities around the globe;

Co-create the product vision and roadmap with the planning of product features (logical slices that represent business value) including coordination with other interdependent teams and communication with stakeholders to set the expectation for delivery of new features;

Organise and facilitate design sprints and refinement sessions to clarify and size functionality.

Manage stakeholders across countries to ensure re-usability of the services

Co-write software development specifications and test cases where applicable

Apply techniques such as: customer journey mapping business process management analyses to identify customer delights requests and challenges

Participate in daily scrums with the team to help ensure that work gets delivered according to plan

Provide high quality service & support to (internal) consumers of your services

What youll bring to the team

A colleague with a talent for taking it on and making it happen enthusiasm for helping others to be successful and a knack for always being a step other words you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are resilient and have the ability to navigate ambiguity. You are a naturally collaborative person who listens and invests in others to achieve common goals. You like to connect people and clear communication is a matter-of-course. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Product Owner in our team you bring customer data knowledge and process management experience to ING. You further have:

a masters or bachelors degree preferably within the area of Business administration Business IT & Management or Information Management

a minimum of 5 years experience in customer data customer onboarding and organization structures

relevant experience in product management software (API) development business analysis & change management consultancy

experience and ability to work within an application development team

the capability to master complex materials and translate them into understandable content

curiosity and drive to understand the ING IT landscape and solutions offered

a strong customer focus and are eager to continuously engage with customers and colleagues to actively incorporate their feedback.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it read theprivacy noticeson ourwebsite(make sure to scroll until you reach the Data Protection section/ Candidates tab).