Manager, Support Platform Engineering

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

In this role youll be responsible for managing an engineering Support Team that are working complex customer submitted tickets. If you are interested in joining a growing team with the opportunity to stretch and impact a team of technical experts this role is for you!

About You

What would you do all day

• Manage a team of technical gurus - including holding regular team meetings regular one on ones strategizing to scale the team and the organization balancing workload and hiring and managing teams performance..

• Manage incoming case customer queue and maintain focus on resolving customer issues quickly and effectively in line with our service level agreements.

• Lead teams major incidents and escalations

• Clearly and succinctly document communications to customers using our issue management system.

• Responsible for meeting and exceeding your teams scorecard - composed of KPIs and specific Support metrics for your team

• Identify team/region trends and propose solutions

• Collaborate with Development QA and other Technical Engineers and/or leaders to research identify and validate issue resolutions.

• Effectively prioritize and escalate individual customer issues as required.

• Participate in our 24X7 global coverage plan.

Basic Qualifications

• 3 years experience with HCM Payroll or Financials ERP application such as PeopleSoft SAP Oracle Salesforce Tibco Kronos Cornerstone Taleo or other SaaS and On-Premise ERP systems

• 5 years of experience as a people leader / manager of a technical team

• 4 years of support experience with technical products tools services or technologies

• 4 of experience with Database and Programming languages (C Java MySQL Python etc)

Other Qualifications

• Possess excellent verbal and written communication skills.

• Able to absorb new technologies and features quickly.

• Excellent analytical problem solving and multi-tasking skills.

• Can work in a fast paced dynamic and fun team environment

• Team player who will work across the organization and company to continue improving the way we serve our customers.

• Develop and foster a career-growth culture for the team

Workday Pay Transparency Statement (For Poland Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills and educational qualifications level of responsibility demands of the role work location and business need. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process!

At Workday we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition Workday will never ask candidates to pay a recruiting fee or pay for consulting or coaching services in order to apply for a job at Workday.