Bilingual Technical Support Supervisor
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*
*To ensure full consideration for a staff position please attach a resume to your application so we can gain a complete view of your experiences*
Peckham Inc. - Bilingual Technical Support Supervisor
SUMMARY
The Bilingual Technical Support Supervisor provides leadership and direction to Service Desk Technicians on the federal government Tier 1 Service Desk. The responsibilities include scheduling staffing training record keeping performance appraisals and other supervisory departmental duties. This position will assist in the help desk operations and provide coaching and one-on-one training to tier 1 IT Service Desk Technicians. The Bilingual Technical Support Supervisor also assists in providing quality monitoring and guidance to Tier 1 IT Service Desk Technicians.
This role will be onsite 9:00am - 5:30pm MST (Primarily Monday - Friday with occasional weekends)
MAIN DUTIES AND RESPONSIBILITIES include the following:
Provide departmental leadership for the help desk technicians
Responsible for supervision of team member technicians to assure productivity quality and timeliness of work in the completion of assigned projects and departmental goals
Perform tasks to assure service level requirements are met
Supervise department tasks and help desk activities
Interview and recommend hiring help desk technicians
Maintain accurate department records
Complete and deliver timely employee performance appraisals and monitor staff quality and performance
Assist in the design development and delivery of new employee training as needed
Assist in the development of employee schedules
OTHER DUTIES AND RESPONSIBILITIES
Maintain a safe and clean work environment
Promote Peckhams vision values and services to all customers and stakeholders
Assist in maintaining organization wide quality standards
Attend meetings as needed
Miscellaneous related duties as assigned
SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities.
MINIMUM QUALIFICATIONS
Passing and maintaining federal and state security background checks
U.S. Citizenship required due to security clearances
High School diploma G.E.D. or equivalent
3-6 months supervisory or leadership experience
6 months-1year experience in an IT Call Center or Help Desk
Bilingual in English and Spanish
COMPETENCIES
Building Strong Relationships
Communication
Constructive Feedback and Giving Correction
Developing a Successful Team
Initiative
Training Mentoring and Coaching
Trustworthy
Use of Technology
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information height weight marital status veteran status or any other protected characteristic protected by applicable federal state or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
- Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
- Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
- Email us at
- Call us at
- Visit us at: 3510 Capital City BLVD Lansing MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment.
Business Line:
Contact Center SolutionsLocation:
Phoenix AZWorker Sub-Type:
Staff MemberRequired Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
