Technical Sales Support EMEA Key Accounts
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
We are seeking a knowledgeable and customer-focused Technical Sales Support specialist to join our team. This role involves managing and supporting B2B client accounts in the electronic security distribution sector providing technical expertise solving customer issues and fostering strong long-term relationships.
JOB DUTIES:
- Serve as the primary technical point of contact for designated client accounts in the EMEA region.
- Provide advice on the selection installation and configuration of electronic security products (cameras alarms access control systems etc.).
- Assist customers in troubleshooting technical issues and supplying timely solutions.
- Ensure customer satisfaction through effective communication and support.
- Collaborate with sales technical support and product teams to address customer needs.
- Conduct project analysis together with the customer.
- Assist in preparing quotes proposals and technical documentation.
- Maintain detailed records of customer interactions technical issues and resolutions.
- Stay updated on new products industry trends and security standards.
YOU MUST HAVE:
- Proven experience in an international B2B sales support role
- Excellent communication negotiation and relationship-building skills.
- Previous experience in electronic security systems technical support or account management in a B2B environment.
- Strong technical knowledge of security hardware and systems.
- Customer-centric approach with strong problem-solving skills.
WE VALUE:
- Knowledge of industry standards and certifications (e.g. IP CCTV access control alarm systems) is a plus.
WHATS IN IT FOR YOU:
- Competitive salary and commission structure.
- Opportunity to work with leading security solutions & Companies.
- Dynamic and international work environment.
- Development opportunities within a growing organization
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Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
