Associate Support Analyst

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Associate Support Analyst provides support and services related to basic technical concerns and user access management including ID creation modification termination and log-on issues for all Business Units that use the AWD application. The role also includes monitoring AWD Robot servers and handling service desk tasks such as logging task reports and responding to inquiries across different service desk teams within the Canada Division.

Responsibilities:

Perform daytoday security administration processes including ID creation access provisioning ID modification and account terminations for Production and NonProduction AWD/EFS systems.
Provide password reset support to Canadian AWD and EFS users (Prod & NonProd).
Gather and validate required information for requests to ensure compliance with audit and policy standards.
Respond to basic trainingrelated AWD inquiries (e.g. lookup not working hidden windows navigation issues).
Manage incident tickets assigned to the team including responding following up resolving and closing tickets within SLA.
Provide support for simple imagerelated issues.
Participate in monthly audits (e.g. 90Day User Access Audit) as required.
Perform RPA (robot) monitoring tasks.

Required Qualification:

Bachelors degree in Computer Science Information Technology or equivalent.

Must pass current job expectations and meet performance metrics.

Must not have any attendance issues and have not received any disciplinary action.

Willing to work on rotating schedule. (24 by 7)

Preferred Qualification:

Strong customer service and team orientation aptitude.

Ability to work independently and manage multiple tasks within a heavy workload environment

while meeting service quality and turnaround objectives.

Keen to details and ability to follow instructions.

Strong communications skills both written and oral at both technical and business levels.

Good analytical and problem-solving skills.

Good influencing and negotiating skills dealing with staff at all levels.

Team player.

Technical Skills:

Knowledge of security administration software/tools in use on the various technology platforms

supported e.g. (MS Outlook Active Directory etc.).

Basic knowledge of AWD Workflow

Strong PC and LAN/WAN/AD technologies literacy.

Basic knowledge of technologies in use at Manulife covering mainframe midrange (Windows

UNIX & AS400) technologies.

Current knowledge of computer security principles.

When you join our team:

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Working Arrangement

Hybrid

Required Experience: